Starlink - anyone using it?

Journey said:
What you going to do about your mobiles then, or you just getting a landline?
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Normally would rely on WiFi like I do here

thewanted said:
Video calls use little bandwidth. I haven’t seen Team use more than 3.5mbit/sec with about 8 people having their cameras on.
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Fair, haven’t measured it myself but found the call quality poor on WiFi when our office was throttling WiFi down to 15 Mbps per device.
 
MrRockliffe said:
Normally would rely on WiFi like I do here
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If there really is no signal from Voda/Three/EE/O2 I'd be surprised - a lot of people don't employ tools like Cellmapper to look at what is around them and what the capabilities of the mast that is in reach. You'd be surprised just what speeds you can get from a CAT19 4G modem, and a semi-direction antenna on almost any mast these days, and if you are in a rural area with less devices per cell you'll likely get more of the bandwidth. Don't write it off before you have fully investigated, happy to help if you are not sure how to do the research.
 
Journey said:
If there really is no signal from Voda/Three/EE/O2 I'd be surprised - a lot of people don't employ tools like Cellmapper to look at what is around them and what the capabilities of the mast that is in reach. You'd be surprised just what speeds you can get from a CAT19 4G modem, and a semi-direction antenna on almost any mast these days, and if you are in a rural area with less devices per cell you'll likely get more of the bandwidth. Don't write it off before you have fully investigated, happy to help if you are not sure how to do the research.
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I tried this where I live right now unfortunately

Three supposedly had great 5G where I live, and when I tried it I got 2 Mb


Vodafone got me 10


EE didn’t work at all



So don’t think I’d bother as service is much the same, as it’s in the countryside.
 
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MrRockliffe said:
I tried this where I live right now unfortunately

Three supposedly had great 5G where I live, and when I tried it I got 2 Mb


Vodafone got me 10


EE didn’t work at all



So don’t think I’d bother as service is much the same, as it’s in the countryside.
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Were the all indoor tests with a phone? Or were these proper setup with a modem and an antenna actually facing the cell tower/mast you are trying to connect to? If they weren't done properly it's like putting a Starlink dish in your garage and saying you have a bad connection .
 
Journey said:
Were the all indoor tests with a phone? Or were these proper setup with a modem and an antenna actually facing the cell tower/mast you are trying to connect to? If they weren't done properly it's like putting a Starlink dish in your garage and saying you have a bad connection .
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I got a proper router and antenna, but none of the masts have proper line of sight where I am and where I’m moving to - I’ve already checked Cellmapper


It’s a bungalow surrounded by much larger houses and trees, so it’s basically a signal black spot.
 
MrRockliffe said:
I got a proper router and antenna, but none of the masts have proper line of sight where I am and where I’m moving to - I’ve already checked Cellmapper


It’s a bungalow surrounded by much larger houses and trees, so it’s basically a signal black spot.
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In which case Starlink is your best and only hope, I've deployed loads of them across the whole of the UK - we've had a couple fail but they were early versions one died of water ingress, the other has some sort of dodgy connection with corrosion on it. We have no real issues since, and these are being used on sites as main access to data in very rural areas, with many users hanging off the Wifi on civils jobs etc.

How much data do you think you'll use?
 
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Journey said:
In which case Starlink is your best and only hope, I've deployed loads of them across the whole of the UK - we've had a couple fail but they were early versions one died of water ingress, the other has some sort of dodgy connection with corrosion on it. We have no real issues since, and these are being used on sites as main access to data in very rural areas, with many users hanging off the Wifi on civils jobs etc.

How much data do you think you'll use?
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I average between 5-10 TB a month typically, can be less if I’m not downloading games
 
Damn DHL, they've still not delivered my Starlink kit. Now it's a race between DHL delivering a parcel and Highland Broadband digging up the road and laying fibre :D.

It seem that if you order now you're in for a bit of a wait before your kit is even dispatched, a colleague who ordered after me is still waiting. They must have got a lot of orders with their current offer.
 
A little bit of advice if you're waiting for DHL to deliver your Starlink kit (I still am).

If your parcel is delayed even by a day, don't mess around DHL or with the chatbot (Grok) that Starlink will insist you use - raise a support ticket immediately. It's their responsibility as the sender and contract holder, and a support ticket is the only way they'll take notice. Eventually. Maybe.

I think I annoyed Grok by saying that NASA have sent astronauts around the moon quicker than SpaceX can deliver a parcel to me :cry:.
 
I mean once its handed over to the courier, it's in the lap of the gods at that point and there isn't really anything any retailer can do to make it go faster or slower other than sending another.
 
b0rn2sk8 said:
I mean once its handed over to the courier, it's in the lap of the gods at that point and there isn't really anything any retailer can do to make it go faster or slower other than sending another.
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I expected more from a technology company I suppose, especially such an internet provider. How difficult would it be to set up a process that when they send some kit out, see that it's not been connected for over a week since dispatch and so give the customer a little prod and/or check to see if they've even received it yet. If not, send a rocket up the backside of the delivery company so that your customer doesn't have to.
 
I think your expectations are out of step with reality. It’s a commodity internet service which has hundreds of thousands if not millions of active connections at this point. I don’t mean this in a rude way but what makes you special?

I don’t think I have ever come across a company that actively checks whether its courier deliveries have actually been delivered. It’s always on the customer to raid a missing delivery.

Why would they assume you would set it up right away?
 
b0rn2sk8 said:
I think your expectations are out of step with reality. It’s a commodity internet service which has hundreds of thousands if not millions of active connections at this point. I don’t mean this in a rude way but what makes you special?
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Certainly comes across a bit rude lol. You don't have to have Trump levels of self-importance to have some expectations when you enter in to a contract with a company. Otherwise we'd getting ridden roughshod by all and sundry (more so than we are now anyway!).

b0rn2sk8 said:
I don’t think I have ever come across a company that actively checks whether its courier deliveries have actually been delivered. It’s always on the customer to raid a missing delivery.

Why would they assume you would set it up right away?
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O2 have in past, a cursory email enquiring why I hadn't activated a sim card and did I still want it.
They would assume you'd activate it as soon possible otherwise why order it? It's in Starlink's best interest to have you activate soon as receiving because it's only at that point that the payment period actually starts.

I'm having doubts about Starlink now, don't think I can rely on them should there ever be a problem. Their chatbot Grok provided false and misleading information, incorrectly put the onus on me to chase delivery and they still haven't responded to the Support Ticket that I raised about the issue yesterday morning. That's some Grade FU service right there.

So @b0rn2sk8 , if you think that's acceptable service and don't mind not receiving something you ordered, I've got a bridge I can sell you :cry:.
 
Why said anything about it being an acceptable level of service?

It’s not as if parcels going walkies is a new phenomenon and like I said, I’ve never known any online business selling commodity stuff to think twice about an order after they have handed it over to the courier. Expecting Starlink to be any different is just a bit odd.

If you don’t want the service anymore because DHL hast lost your parcel, cancel it, get your money back and move on with your life.

If you expect an AI chat bot to provide you with accurate information, I have a bridge to sell you back.
 
Mysterae_ said:
I'm having doubts about Starlink now, don't think I can rely on them should there ever be a problem. Their chatbot Grok provided false and misleading information, incorrectly put the onus on me to chase delivery and they still haven't responded to the Support Ticket that I raised about the issue yesterday morning. That's some Grade FU service right there.
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I have had Starlink for a little over a year in France, Its been flawless. Ziptie technology got me online with the help of the washing line pole after we bought the house and spent a month here last year decorating. Put it on the roof on an old sat dish pole 6 months ago, again no issues realigning, dead easy. Put it in low power standby mode for £5 a month when i came back to the UK so I could use the IP cameras and keep an eye on things. Moved here permanently 2 weeks ago and resubscribed and its been flawless ever since.
I have seen numerous facebook posts complaining about customer service, but then no one ever posts when its flawless so how prevalent that is to need help I dont know...

I am going to look into fibre now we are here to stay, it is faster but reliability varies especially out here in the sticks apparently so I dont know if its worth changing for a similar price. I do know we can always go back to Starlink as a standby link though, so maybe.
 
I'm seriously considering starlink once I move house. I currently have FTTP at a solid 900Mbs and can only get 60Mbs at the new house.

Unfortunately the area is considered congested by Starlink so there's only residential max available at £75 per month which seems hard to justify when I am currently paying £30 for FTTP. It's also not clear what speeds I can expect but hopefully over 150Mbps.
 
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