Steam - Doing my nut in! Can't connect.

[Firegod]

Hi all

Sorry, not sure if this should be in PC Games or Networking or here.

But basically, for the last month or so I've been unable to get logged in to Steam and I've just been putting off looking at it for as long as possible.

Here's my problem:-

And this is what Steam Support says:-

Your network must be configured to allow Steam access to the following ports (in order from highest to lowest priority for QoS users):
Steam Client

• UDP 27000 to 27015 inclusive (Game client traffic)
• UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
• TCP 27014 to 27050 inclusive (Steam downloads)
• UDP 4380

So here is what I've done on my Router (which has been working but has now stopped for some reason):-

Is there something obvious that I've missed here?

Thanks.

 

[SpaghettiOs]

Have you tried all the standard Steam fixes? If not, delete clientregistry.blob in the Steam directory as this fixes 90% of Steam related issues. Failing that, try re-installing steam. Just back up your steamapps directory first. .

 

[darael]

Are you running PeerBlock or PeerGuardian?

 

[Firegod]

Have you tried all the standard Steam fixes? If not, delete clientregistry.blob in the Steam directory as this fixes 90% of Steam related issues. Failing that, try re-installing steam. Just back up your steamapps directory first. .

I have tried the .blob file deletion, never thought of trying an uninstall and reinstall. I'll give that a bash, cheers.

Are you running PeerBlock or PeerGuardian?

Hi, no I'm not running any of those. Cheers.

 

[Pho]

The ports you're adding to your router are allowing inbound connections on those ports, whereas steam is actually trying to connect out on those ports - in other words you don't need them (unless you're really paranoid and block all outbound ports and so need to allow the connection, which is unlikely) - or possibly if you're hosting game servers.

If you're not running PeerGuardian etc then do you have windows firewall or another firewall or virus scanner software enabled? Try disabling them and seeing if it works. Try steam on another computer on your network and see if that works too.

 

[darael]

I'm just wondering if your PC has changed IP address, and the router is possibly forwarding to the now wrong IP?

 

[Firegod]

I'm just wondering if your PC has changed IP address, and the router is possibly forwarding to the now wrong IP?

Hi, no it looks like I'm still on the IP I've always been on. I've just uninstalled and reinstalled Steam. The client updated successfully and I then had to enter my code for Steam Guard; all went fine.

Finally got to the connecting/logging in part and exactly the same message.

Think I may log it with Steam Support.

 

[Casdawer]

DNS issue?

 

[Firegod]

DNS issue?

Hmm, I'm not sure. In what way do you think it could be a DNS problem?

I have tried an "ipconfig /flushdns" but that has made no difference. I do have OpenDNS' DNS server entries in my TCP/IPv4 properties. Do you think I should remove them and try via my ISP's regular DNS servers?

Thanks.

 

[mod1fied]

Navigate to your Steam installation directory. (C:\Program Files\Steam\ by default.)
Delete everything in that directory EXCEPT the following:
steam.exe
steamapps directory (All of Steam's game files are kept here.)

Start steam and login - you will probably need to do the activation thing.

I did this and mine is now working.

PS - Did you apply for the Steam beta update? I did and this is when mine stopped working..