Steam game launch issue

je11693 · 25 Apr 2019 at 10:10

Hi, I bought a game on Steam and am having difficulty opening it. I get the below message (I have the error log but I have no idea what it means and it's quite long, let me know if you want me to paste it below as I don't see an option to attach a Notepad document). I have validated the files, and have more than enough memory, and the other game I b ought on Steam works fine, so I'm not really sure how to fix this problem, or what exactly the problem is.. Would anyone be able to help?

"Twilight Struggle - Unity 2017.3.1p3 (a66397957d3b)

Twilight Struggle has encountered an error and must close.

A crash report named 'Crash_2019-04-24_203600' has been generated. These files can be sent to Playdek for analysis. Would you like to open this folder now?"

dan958 · 25 Apr 2019 at 11:29

Add the error report to pastebin and post here.

je11693 · 25 Apr 2019 at 12:08

dan958 said:
Add the error report to pastebin and post here.

I think I have done it correctly:

https://pastebin.com/jRN9g8Z3

dan958 · 25 Apr 2019 at 13:36

je11693 said:
I think I have done it correctly:

https://pastebin.com/jRN9g8Z3

Thanks.

Your game cannot open because of;

UnityPlayer.dll caused an Access Violation (0xc0000005) in module UnityPlayer.dll at 0023:5ebc958a.

I'd recommend temporarily trying to disable any firewall or anti-virus to see if this changes anything. Or better yet, create an Exception to allow it

je11693 · 25 Apr 2019 at 14:43

dan958 said:
Thanks.

Your game cannot open because of;

UnityPlayer.dll caused an Access Violation (0xc0000005) in module UnityPlayer.dll at 0023:5ebc958a.

I'd recommend temporarily trying to disable any firewall or anti-virus to see if this changes anything. Or better yet, create an Exception to allow it

Ok I will try that. I presume you just open the antivirus software and there is a settings button in there somewhere to create an exception?

dan958 · 25 Apr 2019 at 15:36

je11693 said:
Ok I will try that. I presume you just open the antivirus software and there is a settings button in there somewhere to create an exception?

Depends on the anti-virus, but there should be.

je11693 · 25 Apr 2019 at 15:46

dan958 said:
Depends on the anti-virus, but there should be.

I think it's AVG.

Epoch · 25 Apr 2019 at 15:54

Different game but same error.

https://steamcommunity.com/app/823130/discussions/0/2788173147754535714/

Do you have Citrix Receiver or Citrix Workspace installed? Try uninstalling them if you do. I had the same issue and it was affecting all games that used the UnityPlayer.dll.

They also all have the same solution, uninstall programs that use virtual display drivers if you experience issues.

je11693 · 25 Apr 2019 at 16:21

Epoch said:
Different game but same error.

https://steamcommunity.com/app/823130/discussions/0/2788173147754535714/

Ah ok, thank you, it sounds like that and the antivirus are the likely causes. I will try and uninstall Citrix tonight and do the exception for Steam in the antivirus software.

Edit: this solved the issue. Thanks for all the help with it, really appreciate it.

je11693 · 28 Apr 2019 at 08:21

On my laptop I'm getting the message "Steam - Fatal Error. Failed to load steamui.dll". I've added Steam to my antivirus exception list, and tried uninstalling and then reinstalling Steam, but still getting that message. I've also uninstalled Citrix in the same waay I did on my PC but that hasn't worked either. Is this erroor message caused by something different to the issues above? Any idea how to fix this?

Epoch · 2 May 2019 at 12:57

Looks like a steam issue in general. From what I've read one solution is to uninstall steam and then manually clean up/delete the files it leaves behind, usually in places like:
C:\Program Files\Steam
C:\Program Files (x86)\Steam

Keep in mind that if you install your games to the default location any games you have installed would be deleted, unless you delete everything other than C:\Program Files\Steam (x86)\SteamApps\Common

Some people have said that they only needed to go to C:\Program Files (x86)\SteamSteam\package and delete the file called 'beta' and didn't have to delete anything else.

Hope this helps.