Steam: password/email problems

TheCenturion · 1 Nov 2011 at 14:07

Asking on behalf of my brother. Long story short his hotmail account was hacked, and so he deactivated his account.

His steam password wasn't working when he tried to log into steam, so there's a chance that they changed it, or he could have just forgotten his own password.

He has auto login setup on his computer though, so he can still access his steam account. Here's the problem: to change the email he associated with his account, he needs to enter his password.

But... he needs his email to change his password, and needs his password to change his email.

Is there anything we can do? I'm going to see if the hotmail account can get reopened up or something, but I think that's a risky move considering it's been hacked.

youdsy · 1 Nov 2011 at 14:34

try and contact steam via telephone and explain.

Mailman86 · 1 Nov 2011 at 14:36

In terms of ownership of the Steam account, if you contact Steam support, I believe in the past for other people some sort of proof of purchase for a game on the account and has got the account back. Best thing would be to contact Steam and explain the situation.

TheCenturion · 1 Nov 2011 at 14:38

Mailman86 said:
In terms of ownership of the Steam account, if you contact Steam support, I believe in the past for other people some sort of proof of purchase for a game on the account and has got the account back. Best thing would be to contact Steam and explain the situation.

The only game he has on there is the free version of TF2

The reason he needed his password again is because he just bought Football Manager and wants to install it

Unfortunately, the steam website is blocked from where I am right now, would you be able to post their number?

Mailman86 · 1 Nov 2011 at 14:42

There may be other ways to get it back. I'm not sure. Best thing would be to speak to Steam and see what they say.

I've never heard of Steam having a phone number (I prepare to be proved wrong), but you can create a ticket on the Steam website and afaik that's the only way to contact them officially.

https://support.steampowered.com/newticket.php

TheCenturion · 1 Nov 2011 at 14:43

Thanks mate. Unfortunately that link is blocked, stupid censorship.

Memphis · 1 Nov 2011 at 14:51

Surely if all he currently has is the free version of TF2, he could just save a whole load of hassle and create a new account? :confused:

TheCenturion · 1 Nov 2011 at 14:56

Memphis said:
Surely if all he currently has is the free version of TF2, he could just save a whole load of hassle and create a new account?

That's what I told him to do, and he'll probably have to end up doing that

arknor · 1 Nov 2011 at 16:11

tell him to invent a password system to he can never forgot..

for example this site is overclockers

take the 1/3/5/7 letters of the name and add the year you were born to the end and your real firstname to the start
lukeoeco1981
would be my password and i would always be able to remember what it was no matter the website, its different for every website and unlikely anyone would guess your system.

i do not use this system though so dont try to login as me with any wierd combination of letters...

all mine are wrote down in a diary so i never forget

orderoftheflame · 1 Nov 2011 at 16:50

TheCenturion said:
He has auto login setup on his computer though, so he can still access his steam account. Here's the problem: to change the email he associated with his account, he needs to enter his password.

Just thought I'd add.. If he's logging automatically his password can't have changed. So my money is on forgotten.

Just send Steam support an email and they'll sort you out.

Memphis · 1 Nov 2011 at 17:05

arknor said:
snip

Love that. Invent elaborate passwords... then write them down. Beautiful.

arknor · 1 Nov 2011 at 17:13

Memphis said:
Love that. Invent elaborate passwords... then write them down. Beautiful.

i write mine down because i dont use a system

ive got completely different passwords for every website

i'd gladly switch to a code system as it would make remembering them so much easier..

i dont know wether its firefox , the os or what but it seems to be once every year it will log me out of every website

pain in the bum as i can usually never remember the ocuk one and theres no simple forgot password link it says to contact an admin or some rubbish