steam purchase query

FlamBango · 9 Feb 2010 at 15:01

Just ordered ST:O from steam but forgot to update my account with my new email. So ive lost the email with the activation key i guess since the game is still in an uninstallable state. Ive put a ticket in but been waiting hours now, anyone know a way of getting the email / activation resent?

Or it could be all ok and theyre just being very very very slow at processing my credit card.

uv · 9 Feb 2010 at 15:31

just check your old email?

SfnX · 9 Feb 2010 at 15:42

steam support normally takes under 12 hours. if your unable to change your original email address then youll have to wait for them to respond.

PhillyDee · 9 Feb 2010 at 15:44

Do you need an activation key?
Everytime I have bought from STEAM it goes straight to my account ready for downloading.

PapaLazaru · 9 Feb 2010 at 15:45

Yeah surely you can just dl it from your games tab :confused:

FlamBango · 9 Feb 2010 at 15:48

cant check the old email as the account no longer exists.

when i go to the games tab the game is greyed out and it wont let me install it, still wiating for the transaction to complete. Im assuming it sent an email with a link on it or something to my old email account that i had to select in order to be able to activate the download?

Ive changed my email address now but i was just wondering if there was an option hidden somewhere to resend the original purchase email.

mame · 9 Feb 2010 at 16:30

I've bought a few games on Steam and never have had to rely on an email to install a game? There are some games that have a product key for online gaming but steam reminds me of this each time I run the game. I can choose to not show me the key again but I always leave it just in case.

Tefal · 9 Feb 2010 at 16:39

iirc you should be able to right click the game in your games page and it will give you the optio nto view the key

uv · 9 Feb 2010 at 16:53

FlamBango said:
when i go to the games tab the game is greyed out and it wont let me install it, still wiating for the transaction to complete.

That's nothing to do with your email address, it's just taking your bank an age to verify the transaction.

Dave**** · 9 Feb 2010 at 16:55

Have you tried turning it off and on again? ^^

Seriously though, have you tried just restarting steam?

Evilsod · 9 Feb 2010 at 18:34

Er... i've never heard of a game appearing in your list when the transaction hasn't been completed. Hell if the transaction doesn't complete it simply comes up as 'failed' to my knowledge.

Either its not yet released, in which case your a fool, or you're doing something wrong. Because Steam has never required an activation email, it merely sends an email receipt.

Amnesia · 9 Feb 2010 at 18:40

whats ST ....the game you ordered ?

Evilsod · 9 Feb 2010 at 18:44

Amnesia said:
whats ST ....the game you ordered ?

Star Trek: Online at a guess.

Which may explain this "Star Trek Online requires a valid credit card to play this game and additional, recurring subscription fees apply. Activation and download may take up to 48 hours after purchase. Paypal is not accepted for purchases in Pound Sterling or Euros."

So i think the OP is just an idiot for using the wrong email address

Either way, you could probably get Steam Support to email re-issue the email if you change your address.

sniffy · 9 Feb 2010 at 18:47

This happened to me when I ordered ST:O last Saturday. It took around 16 hours until I could install it. It seems to be a problem with this game specifically, check the steam forum. You just need to wait it out mate.