Steam support always this slow???

wunkley

wunkley

wunkley

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Yancashire
I had to lock my steam account last week after an apparent hack attempt. I contacted steam support 3 or 4 days ago asking for it to be unlocked, and attached a cdkey scan for proof of ownership as instructed, and I've had no response from them at all.

Never had to contact steam before, how long does it normally take to get a reply???
 
Bloody hell, was expecting people to say it might take a few days!

That is shockingly bad. Whilst my account is 'locked out' I can't buy any games! I was going to get Metal Gear 5 which only seems to be steam cd keys. Are they trying to encourage piracy or what?
 
chaparral said:
How did you lock your steam account ? :confused:
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I was away at the time and got an email alert from steam. Someone was apparently trying to access my account from a Russian IP address. One of the options was to 'lock' my account to prevent any further action. See this https://support.steampowered.com/kb_article.php?ref=6416-FHVM-3982


Cat_J said:
I'm glad I don't buy much directly off steam anymore, corporate indifference is really becoming the norm.

It does have most of my games on though.
Click to expand...

Well I hardly ever buy directly through steam as cd key sites are way cheaper. But lots of games HAVE to have the key activated through Steam or be installed via steam regardless, and it seems MGS 5 is one of them. Really, really annoying and it sounds like it could take weeks to get resolved. Pathetic! :mad:
 
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Read the bottom bit. It's way more than that that's restricted, including not being able to ****ing buy or activate any new games.

The lock that is applied to your account restricts all major actions that can impact you and other Steam users. These include the following:

Purchasing
Playing on VAC enabled game servers (VAC Ban Protection)
Gifting
Trading
CD-Key activation
Steam Community access

Loathes me to say it, but it Looks like steam's tardiness may make me visit some nefarious sites I haven't done for years! Why should I have to wait weeks to play one of the best games in a long time (from the reviews I've read) because steam have ZERO customer service? Even if you can source and buy a hard DVD copy of MGS 5, it still needs to be activated on steam before you can play it.

It's not until things go wrong like this that you realise how flawed and weird total digital distribution and DRM of games is. I ways thought steam was ****e when it first started years ago. Very poor show.

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update - finally got a reply from steam support and account is now unlocked! Nearly took a ****ing month. How Pathetic is that?
 
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