Steamguard, absolute garbage

James J · 4 May 2011 at 15:23

Just built a new PC to replace my old one and come up against the steam guard system on installing steam and logging into my account. It asks for a code which it emailed to me, entered it and it says its wrong and won't let me go any further...

What is this crap seriously? Any idea how I can actually get past it? Tried entering the code in a few different ways but it just says "sorry thats not quite right" every single time...

James J · 4 May 2011 at 15:29

FrenchTart said:
Are you sure you've not attempted to log in multiple times and steamguard hasn't emailed you multiple different codes?

It's quite an annoying system though - I agree there.

Seems that the first code didn't work at all which it sent me :S

Just restarted steam to get back to the original option of enter a code or email support and waited on that screen until it sent me another email, which it did and that code thankfully worked.

Theres absolutely no literature about what to do in the event that the code doesn't work on the steam website either -.-

James J · 4 May 2011 at 15:53

Whilst I can see your point of view when you say its user error, I can't quite accept it as a "blonde moment" on my part since I had a code, entered it and it said it was wrong lol. I had to completely go back out of the program, restart it, watch my email and start again. Theres no information on steam in regards to what to do if that happens so hardly "user error" tbh.

If it was just me being retarded, I'd agree

James J · 5 May 2011 at 01:01

Like other members have mentioned, they have put the code in and it simply doesn't work, which means you have to get sent another code to try that and play the waiting game. Putting crap along the lines of "LOL USER ERROR DEFINITELY I DID IT FIRST TIME" is just annoying to say the least. Just because someone people don't experience problems with it doesn't mean that everyone has the same experience.