Steelseries lost my mouse and refuses to replace it

mcc49

mcc49

mcc49

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24 May 2004
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Was wondering whether anyone here has had any luck with Steelseries abysmal RMA process?

I sent a Sensei back to them a few months ago as a RMA due to a squeaky scroll wheel. Didn't think much of it until they sent me an automated email telling me they have not received the item and the RMA has now expired.

The item was sent using DPD so I checked the tracking history and it showed the parcel being delivered to the address they provided along with a signature. I tried starting tickets on their support page with the tracking info but they would just close them without any response.

So I am abit baffled on what else I could do? They have no contact numbers or emails and they just close all my RMA tickets. Checking their Facebook page, I could see that there are other people with the same issues.

So basically, Steelseries lost my mouse and claims they never received it even though tracking shows otherwise. Where can I go from here?
 
Deathjester said:
If the company have received the item then it is their responsibility.
I would contact Citizen's Advice and see if there is any advice from them about what to do in this situation.
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They are in Holland so I am not sure if CAB can help?
 
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Yes, that is the main problem. They hide behind their closed ticket system which to me is extremely poor, as all they ever do is close the tickets meaning you cannot escalate the matter further.

I like their products but the after sales support has ruined the brand for me.
 
Twirlywoos said:
However send them an email with evidence of the item being signed for and then take it from there.
Click to expand...

That's what I have been including in all my tickets. They just close them without any response.

As mentioned in earlier posts, you cannot contact them any other ways other than submitting tickets which is of little use if they just block them regardless of the evidence provided :(
 
Already posted on their twitter page over the weekend and still no reply.

I have checked their subreddit and noticed the only active Steelseries employee there is the one that is closing all my RMA tickets.
 
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