Stick with Nildram or move to a different ISP?

disfunktion

disfunktion

disfunktion

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As per title -

I'm currently with Nildram paying £14.50 pm plus VAT.

It's this package here: http://broadband.nildram.net/products/lite/

25GB during peak times, unlimited off peak. I've never gone above the usage allowance.

I'm moving to a new place in two weeks time - Do I stick with Nildram, or are there better ISP's out there now? I've been with Nildram for about 6 years.

I've been looking at TalkTalk, Be and O2.

I cant get cable in the new area unfortunately.
 
As far as I'm concerned Nildram stopped being Nildram about 3 years ago when they got bought out by Pipex who in turn got bought out by Tiscali, service went from being great to being average and then utter *****.

Of the 3 you listed TalkTalk are garbage but cheap, fine for basic surfing but if you do anything like play games or download slightly heavily I wouldn't bother saving the money.

Be/O2 are one and the same, the differences are in the contract - Be is 3 month on their mid level product O2 are 12/18 months which is far too long for an ISP contract IMO as they are likely to fall over at short notice and I wouldn't want to get stuck with a melon so as to speak.

Be also allow you to turn off interleaving (lower ping times) in the user control panel where as this is not an option AFAIK with O2.
 
wij said:
As far as I'm concerned Nildram stopped being Nildram about 3 years ago when they got bought out by Pipex who in turn got bought out by Tiscali, service went from being great to being average and then utter *****.
Click to expand...

What he said, there's plenty better out there now.
 
I'm with Nildram still and despite everything I still find them an excellent ISP.
I live close to my exchange, so I get more or less the full 8mb connection.
I get 834k up.

Over the past 4 years I can count on one hand the number of times I've had a problem with my service.
I get a static IP, I get a fast connection and I get a reliable connection.

Do I care who owns them?
No
I just get a very good service.
 
stoofa said:
I'm with Nildram still and despite everything I still find them an excellent ISP.
I live close to my exchange, so I get more or less the full 8mb connection.
I get 834k up.

Over the past 4 years I can count on one hand the number of times I've had a problem with my service.
I get a static IP, I get a fast connection and I get a reliable connection.

Do I care who owns them?
No
I just get a very good service.
Click to expand...

I also second this.

I get at least above 800K up and around 8mb down on any day or time. I also live relatively close to my exchange and I have never had any real problems.

Again I don't care who owns them etc as long as the service is good.

Mike
 
I'm the same guys, never had any problems and if I need to speak to billing or support I get through straight away or they call me back.

I'm going to stick with them for the time being.
 
Whilst they're not as good as they use to be in the days that Adrian Mardlin was there... they aren't *too* bad for the price they now charge.

I'm paying £19.50/mo for a 14Mbit ADSL2+ line, unlimited transfer and a static IP included. Also comes with a free Giganews account (though capped to 60KB/sec over 2 threads and 15GB a month allowance).

I've certainly had more problems since they switched me over onto the Tiscali LLU network. But, thankfully, things seem OK now. They must have upgraded the exchange bandwidth earlier in the year because I can get 14Mbit pretty much any time I want including on peak. Latency is not too shabby either - 20ms usually (and that's with 6ms overhead due to interleaving).

Their support is certainly not as good as it used to be. But it works, just. They can take a day, sometimes two to three, to respond to web/e-mail tickets. But they're usually pretty good on the telephones. They have a ring back service when their queues get too large. I've used this, twice, and it works - they actually do ring back :eek:
 
I am just about to leave nildram after having consistent days where my service seems to be restricted down to 50kb/s for days at a time. Suddenly since requesting my mac code my service has jumped back to just over 2Mb and am so annoyed with them over this that I will be heading on over to adsl 24 and see how well they manage.
 
I left Nildram to join Plusnet. Nildram service was really good! Then when they got took over it went crap.

Also tried to downgrade my package and promised all these phone calls back and would be changed over on Monday etc... but nothing soon as i wanted to leave... they tried there best to keep me....

Had a nightmare getting my MAC code, told on the phone 10 days but nothing... logged a call via there website... took ages! Reading on the net people have had to threaten with Ofcom to get it :( Eventually got it.
 
Last edited:
Mac code is fairly easy to get from my experience. Simply log it on the email system and they have 5 working days to give one. They do push it to the very limit with regards to days, but they do give them out.
 
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