I preordered the 7 98003XD over a month ago and have been eagerly awaiting its delivery. The order status wasn’t updated until it was marked as delivered today. Unfortunately, I received no prior notice or heads-up about its delivery.
Royal Mail left the parcel outside my flat, snapped a picture, and marked it as delivered. No one knocked on my door or rang my intercom. By the time I checked, the parcel was gone - presumably stolen. Adding to the frustration, Royal Mail’s customer service closes at 3 PM on Saturdays, and I couldn’t contact Overclockers as they don’t operate on weekends.
I’m now out £500, and I’m concerned about my consumer rights. For a high value item like this, I expected a signature to be required or for the parcel to be returned to the depot or seller if delivery failed. As this was sent via Royal Mail 48 Tracked, I believe compensation is capped at £150, which leaves me significantly short.
Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.
Royal Mail left the parcel outside my flat, snapped a picture, and marked it as delivered. No one knocked on my door or rang my intercom. By the time I checked, the parcel was gone - presumably stolen. Adding to the frustration, Royal Mail’s customer service closes at 3 PM on Saturdays, and I couldn’t contact Overclockers as they don’t operate on weekends.
I’m now out £500, and I’m concerned about my consumer rights. For a high value item like this, I expected a signature to be required or for the parcel to be returned to the depot or seller if delivery failed. As this was sent via Royal Mail 48 Tracked, I believe compensation is capped at £150, which leaves me significantly short.
Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.