Hi all,
I’m having problems with an external Thunderbolt drive on my iMac (27” iMac retina). The drive is a Caldigit T4 raid which up until about a week and a half ago was working flawlessly. I’ve been in touch with Caldigit support who have sent me another drive enclosure and power supply but that did not solve the problem. Naturally I am in ongoing talks with them to resolve the issue but I know this board has a lot of knowledge that I was hoping to tap into with any possible suggestions …
The problem is when I power the device on, it starts then shuts off after a second. This happens when both the drives are installed and not installed (the unit should run even with no disks in i’ve been told).
Things i’ve tried to resolve the issue:
* A different Mac (both macs run 10.11.1).
* A different Thunderbolt cable.
* Plugging the unit power supply directly into the wall rather than via a 4 way power plug (you never know).
* A completely fresh install of OSX (using a external usb drive) with just the caldigit driver installed.
* Running the device without other devices in daisy chain.
* As stated above, Caldigit supplied a new power supply and enclosure which does exactly the same thing. The replacement parts were tested by Caldigit before sending to me.
FYI I have another thunderbolt device which has been working flawlessly with the same Mac/Thunderbolt cable. No other software/OS updates were performed prior to the unit not powering up.
Its very strange. I’m usually pretty good at troubleshooting stuff but I’m flummoxed about this - as is Caldigit at the moment.
Anybody any ideas? Thanks to anyone who read through all that!
I’m having problems with an external Thunderbolt drive on my iMac (27” iMac retina). The drive is a Caldigit T4 raid which up until about a week and a half ago was working flawlessly. I’ve been in touch with Caldigit support who have sent me another drive enclosure and power supply but that did not solve the problem. Naturally I am in ongoing talks with them to resolve the issue but I know this board has a lot of knowledge that I was hoping to tap into with any possible suggestions …
The problem is when I power the device on, it starts then shuts off after a second. This happens when both the drives are installed and not installed (the unit should run even with no disks in i’ve been told).
Things i’ve tried to resolve the issue:
* A different Mac (both macs run 10.11.1).
* A different Thunderbolt cable.
* Plugging the unit power supply directly into the wall rather than via a 4 way power plug (you never know).
* A completely fresh install of OSX (using a external usb drive) with just the caldigit driver installed.
* Running the device without other devices in daisy chain.
* As stated above, Caldigit supplied a new power supply and enclosure which does exactly the same thing. The replacement parts were tested by Caldigit before sending to me.
FYI I have another thunderbolt device which has been working flawlessly with the same Mac/Thunderbolt cable. No other software/OS updates were performed prior to the unit not powering up.
Its very strange. I’m usually pretty good at troubleshooting stuff but I’m flummoxed about this - as is Caldigit at the moment.
Anybody any ideas? Thanks to anyone who read through all that!