Strange internet problem.

spookywillow · 2 Dec 2014 at 17:24

At work the internet seems to work fine except for Barclays bank. We can access the site just fine on all the PC's but the login page is unreachable and times out.

It works perfectly on my phone using my mobile connection but as soon as I connect to the router and try again I have the same problem as the PC's.

I have cleared cookies, History and other associated data. I don't think it's the PC's all having the same issues and I suspect it's the router.

Any ideas what it could be?

spookywillow · 3 Dec 2014 at 09:55

Changed mtu settings, put the pc in the dmz, tried all sorts but still cant get the login to work. Router just wont allow it or barclays wont allow the router.

spookywillow · 3 Dec 2014 at 17:30

I'll give that a go tomorrow.

I'm not sure what we have tbh, All I know is everything was working fine then barclays updated their website and now it wont work. We were still getting the old website till we cleared cookies and history and we now get onto the new site.

I have spoken to our ISP and barclays and none of them have any idea why it wont connect.

spookywillow · 4 Dec 2014 at 18:43

Tried openDNS today and still nothing. It's getting beyond a joke now and I'm getting fed up of going to the office to try and fix it. Sooner it gets sorted the sooner I can get on with my own jobs

spookywillow · 4 Dec 2014 at 19:58

Tried FF, just the same as IE.
Router firmware upgraded and reset then.
Cabling/wifi makes no difference as theres 4 pc's, 2 laptops and mobiles connected and none connect to the login page at all going via the router.
Not much point resetting network settings unless theres some on the router.

spookywillow · 4 Dec 2014 at 22:25

ecksmen said:
The fault will be at Barclays end, they'll have some sort of reverse proxy / load balancing solution and your WAN IP will have been placed on a sticky / persistent session due to the SSL nature of the site and you'll be hitting a bad web server in a farm somewhere.

If your office has a dynamic wan ip - reboot your router.

The router has been rebooted many times since it started happening. We're on ADSL if that makes any difference.

spookywillow · 5 Dec 2014 at 21:00

Cheers, I have the banks Ip now so will give that a go on monday.