Strange Problem !

madsin · 15 Aug 2012 at 16:48

hi guys
i really hope you can help me out.
every time i right click on any file or folder or document i get this error :

Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2

its as soon as i click.
then explorer has to restart.
been driveing me mad.

thanks for reading guys.

NealR · 15 Aug 2012 at 16:57

Quick google throws up:

http://answers.microsoft.com/en-us/...ion-name/1125d6bf-6481-4fe8-9b6d-a67e7f611fc6

Have you then tried a clean boot by following:

http://support.microsoft.com/kb/929135

and trying again?

madsin · 15 Aug 2012 at 17:04

yep been there m8.
dident work.

thanks for your help anyways.

Diggsy · 15 Aug 2012 at 17:24

Found this on another forum...

I think this might be caused by a bad context menu handler. A context menu handler is a shell extension handler that adds commands to an existing context menu (Example: cut, copy, paste, print, Scan with Norton etc).

Download ShellExView and run it.

It will scan the registry for all the shell extensions. Once the scan is over and the list is displayed, you need to spot the context menu handlers. Sort the results using "Type", so that the context menu handlers are displayed together.

General rule here is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

You can disable them ...they say "one at a time" and see what effect it has on the problem. You can do it a lot quicker by bisecting the list, disabling half of the entries in one fell swoop, rebooting and trying the right click. You just have to narrow it down. Then keep bisecting the list until it is just a few and do these one at a time. The problem is that you have to reboot between tries to get accurate testing of the results of your disabling.

The latest version of ShellExView marks all the non-Microsoft extensions in Pink for easy identification. All other types of shell extensions that ShellExView utility cannot recognize are categorized as "System" type.