strange request from logitech ?!

conuk · 13 Jan 2009 at 20:57

ok it seems the control pod on my Logitech Z 4500 speaker system aint working properly... bought it second hand... (it randomly freezes)

so I emailed Logitech - they asked for purchasing details etc. I replied that I bought it 2nd hand and didnt have them... so this is the response I got from them.

Dear Mr.

Thank you for your response.

I understand that the speakers system was bought from your friend and you do not have the possession of your receipt therefore I could not able to proceed with the replacement due to company’s policy.

However, I have a suggestion to work around with it. I would like you to send in your product to our Return Center in Germany and we will then proceed with the replacement upon receiving your unit.

On the other hand, you can also opt to send a picture of the device in such a state, that it cannot be reused by anyone with the reference number (08*****-********) placed next to the device. Both the device and the reference number must be clearly visible in the picture.

Note: Please do not hurt yourself during this process.

I hope you will find either of the solutions above satisfactory, do let me know whether you agree to which suggestion so that I can proceed to next step of replacement process.

Looking forward to hearing from you soon.

What is the `send a picture so it cannot be resused ` all about ?!?!

anybody had a request like this before.

conuk · 13 Jan 2009 at 21:04

really ?!
thought it was poorly translated email.... (from there euro headquarters) - wow would be impressed if I send em a picture and they send out a new one.

Here goes

conuk · 14 Jan 2009 at 13:20

just had an update from them....

I bust the control pod and sent them a pic (still felt weird)

`Warranty picture accepted... unfortunately we do not sell the 5400 anymore.... would you like the 5500 instead`

erm..... let me think....

conuk · 14 Jan 2009 at 13:25

Moley said:
Years ago a good friend of mine worked for Logitech in the UK, they have pretty much always had a great customer service attitude - lets face it replacing your mouse for free and buying your customer loyalty is worth far more to them than the cost of the 5500.

this is true.... I have other Logitech stuff (G25 etc) so yep - customer support is what its all about.

conuk · 23 Jan 2009 at 00:04

got a HUGE box delivered today.

Brand new set of Z 5500 --- complete.
Cant believe it - I really was prepared to buy a new control module for them.. instead they setd me better AND new free of charge.

Lucky break or what

Ive now got the 5 speakers - subwoofer from the old one sat here if anybody is interested... missed out on a control unit on the bay the other day for £25... killer !