Stuck Pixel OcUK Hardcore Gamer P157SM

ScottyNOTA · 2 Oct 2013 at 19:26

Hi there. Looking for some advice regarding the above laptop which arrived yesterday.
On booting I noticed that there is a stuck pixel on the monitor.
Under the 14 day returns policy what is the best course of action?
Is this something that OCUK could look to repair for us?
It's just that with the additional customisation and parts it's going to be too annoying to just try to avoid looking at with the position of it.

Cheers for any advice you guys can give.

ScottyNOTA · 2 Oct 2013 at 19:31

It's sort of right of centre. If it was on a corner I could totally forget about it but it's totally obvious.
Was sort of thinking that the returns policy was going to go that way.
Shame as well as really happy with the service and delivery times etc. Just a bummer about the pixel!
Got one on my pc monitor but due to the larger size and corner position it's not an issue.

ScottyNOTA · 2 Oct 2013 at 19:31

ps. how long do refunds tend to take in these cases?

ScottyNOTA · 2 Oct 2013 at 19:46

It's stuck hard green mate. No change in colour so was assuming it was stuck.

I'll run the software fix overnight to see if it helps to remedy it but I didn't have much luck with my monitor when I attempted that.

Really appreciate the replies mate.

ScottyNOTA · 2 Oct 2013 at 19:52

Tried the tapping....... terrified and gentle tapping! lol.
If the software doesn't fix it I'll call tech support and arrange to send back.
Just wondered what you guys thought and saw some great forum support for previous issues so thought I'd give you a blast!