Subscriptions

[Radiation]

Anyone find it annoying how they're quite happy to make it super easy to sign up with over the net but when it comes to lowering packages or cancelling it's suddenly more awkward and requires you to phone etc?

We all know the reasons why they do it and it's wrong, it's just a pathetic/sneaky way to keep people who are too lazy or forgetful paying for something they no longer want, it's about time we had some sort of standards where if it's easy to join it's easy to leave.

 

[Radiation]

Why on earth would they want to make it so stupidly easy to cancel your subscription? Personally I don't see the issue. As long as you're organised, there's no issue.

Maybe because it's a questionable business practice, just because most of them do it doesn't make it right, why would they want to take money this way?

Auto renewal should also be an option, why subscriptions have to be constant for some stuff i don't know, paying for a month here and there would give a lot more value for money with some services.

 

[Radiation]

But that's what I don't agree with - I don't agree that it's a questionable business practice - it's one that absolutely makes sense for them to do.

Fair enough if that's what you think, i believe in honest profits and practices, stuff like this is what's wrong with capitalism, profits are all that matters at the expense of morals and reason, if they could suck money from us for nothing they surely would, of course it wouldn't be right though would it?

 

[Radiation]

I too agree with honest profits and practices - and this business practice doesn't make them dishonest in any way. But absolutely I agree that morally, taking money for delivering no service would be wrong, but that's not what we're talking about, is it?

Ill go as far to say it's not the worst questionable business practice but it is questionable considering its just a sneaky way to keep people paying for something they no longer want, you can argue the fault lies with the customer for not wanting to jump through hoops to cancel or forgetting to or any number of reasons but i can assure you most would agree if it's easy to sign up theres no reasonable excuse to make it any less easy to cancel and we all know the reasons why are selfish.

 

[Radiation]

Ok, looking from the businesses perspective - if there is a service you no longer want, you cancel it and typically you've agreed to the terms of cancellation when you signed up in the first place. The business will want to (rightly so) take this opportunity to qualify the cancellation - why are they cancelling, can we negotiate a better deal, different package etc - this is not possible by offering a 'click to cancel' option.

Not that i agree with that but it can still all be easily done online with or without some sort of online chat support, if it's easy to sign up then it should be easy to cancel, pretty simple.