Suddenly can't put any load on week old 2080 Ti without crashing

[Questloved]

Specs:

Mobo: ASRock Z370 Extreme4
CPU: Intel Core i7 8700k
GPU: Palit RTX 2080 Ti GamingPro OC
RAM: 2x8GB Corsair Vengeance LPX DDR4-3000
PSU: Corsair TX750

Was playing Monster Hunter World for hours earlier, quit the game and left the room for about 2 minutes until I heard a fan spinning really fast on and off in my PC. Came back to a black screen, but managed to reboot. Since then if I put any load on the GPU, even something like 40% sitting in menus on Monster Hunter, I'll get the same problem. Temps are fine as I'm not even able to run the card long enough to heat it past 50ish degrees, CPU and memory tests run fine. Absolutely everything seems normal apart from this crashing. When I replicate the error in Far Cry 5 I get the normal 160-200 FPS until the system dies after the 10 seconds or so. Reinstalling Nvidia drivers had no effect. I'm going to try and swap it out for a different GPU tomorrow to see if it happens with that too, in which case I'm assuming it would be the power supply, right?

Does anyone here have any ideas of what else I could do to try and narrow down a cause? I'm feeling really stressed by the whole PC building experience right now.

Apologies if this is in the wrong place, I'm slightly panicked right now

 

[Questloved]

Is your PSU multi rail by any chance? If so, switch it over to single rail mode.

I’ve heard of others having the exact same issue with some of the high end Corsair power supplies that offer switchable rail modes.

Switching to single rail mode (either by a switch on the PSU itself, or on software like Corsair Link) solved it for them.

I believe my power supply is single rail, it's a Corsair TX750. That said I've never even heard of the difference until now and I'm not sure how to check.

Shouldn't suddenly happen after a week though. I'm betting it's the card.

The suddenness of it is what's spooking me, it went from fine to this in literally minutes for no obvious reason.

In general I would agree with the what's said above, but does this only happen on Monster Hunter World? What about other games and benchmarks?

The reason I am asking this is because specifically for Monster Hunter World, I recall reading there's been quite a lot of stability issue with Nvidia GPU. It could well be Nvidia's done a pants jobs on their driver in the support for this game , and if that's the case changing different drivers won't help, unless Nvidia got a driver that's specifically for fixing this issue. To be frank some people also reported new drivers has caused some stability issue in general as well, but not sure for 2080Ti specifically.

No, it's any game or stress test I try. It even happened once on the Windows login screen.

Thanks for the advice guys, I'm gonna reseat the card and make sure everything's properly connected and hope for the best. I've got my old GPU I can slap inside to see if I can replicate the problem on there as well if that doesn't work.

 

[Questloved]

So the troubleshooting I did today actually seems to have made things worse for the 2080 Ti:

1. Reseated the GPU without changing the PCI-E cable setup - no change
2. Tried a separate PCI-E cable - couldn't actually boot into Windows anymore, fans immediately go to 100% and I get a black screen
3. Reseated the GPU with the new PCI-E cable setup - no change, still can't get into Windows
4. Went back to the old PCI-E cable setup to see if I could at least get into Windows, no dice
5. Put my old R9 390x back in - boots fine, has been running at max load in Far Cry 5 for about 20 minutes with no problems

Is it possible that it could still be the power supply or have I basically got a £1200 brick on my hands? I'm considering ordering the modular EVGA Supernova G3 750W for tomorrow or Saturday to make 100% sure, because this one I have right now is a pain in the arse with all the useless cables in the way anyway.

 

[Questloved]

When you say that it can't boot into windows, could you be a little bit more specific?

Does it hang on the login screen? Does it turn black on the login screen? Does the boot process appear to complete? Does it lock while the windows loader is spinning?

My 2080 Ti runs perfectly, but if I were to swap it out with another video card temporarily, then switch back as you've done, then mine would lock at the windows login screen every single time until I force it to switch over to the NVidia drivers, rather than the default windows "safe" ones.

You might have fixed the original issue, but are now experiencing what I have.

By "can't boot into Windows" I mean as soon as I turn the PC on, the fans on the GPU spin up to 100% and my monitor stays black (stopping me from even making it to the BIOS, let alone the login screen) - basically replicating the "crash" I was having last night while under load. However, I just checked Windows notification and saw this:



13:56 would have been roughly the time when I last turned the PC on with the 2080 Ti in, so it would seem the PC is actually managing to boot into Windows, just without me actually being able to see it.

 

[Questloved]

Indeed, but it seems a little coincidental that this appears to only have surfaced since he swapped in his old GPU, suggesting that it's an entirely separate issue.

I experience very similar locking up issues if Windows attempts to fire up any driver other than the most recent NVidia ones, even the standard "Microsoft Display Adaptor" drivers, that are usually considered "safe".

So it's definitely worth eliminating that as the cause, at least.

Thank you for your advice, I'm gonna try the steps you gave me as soon as I get the chance, so fingers crossed!

I should clarify though, this issue didn't appear for the first time after I swapped in my old GPU - that was the last step I took in order to be able to boot into Windows and see if the different card worked fine. What initially triggered the fan speed/black screen problem when switching on the PC was me reseating the 2080 Ti. Before that, it only happened under load, only since then has it been like this.

 

[Questloved]

Interesting... It sounds like what you're experiencing now is separate to your original problem, and it's indeed a driver issue.

Here's what I would do.

1. Re-seat the 2080 Ti once more, checking all connections etc.
2. Plug your monitor into your motherboards iGPU so that you're using onboard graphics to boot (even though your 2080ti is still installed).
3. Load into windows, pop into device manager and uninstall any video drivers other than the one for your onboard graphics. Actually, use control panel to remove any NVidia software also.
4. Reboot once more.
5. Install the latest NVidia drivers, even though you're not currently using the card.
6. Once installed, shut down your PC, switch your monitor's HDMI/DP cable back to your 2080 Ti.
7. Boot her up and see if she makes it to the windows login screen.

If you make it to the login screen and the resolution isn't that of your native monitor, and is instead lower (usually 1024x1024 or something), then it will probably hang as the system is trying to use Microsofts default, supposedly "safe" drivers.

If that happens, then simply hard reset your system and let it boot again. It's occasionally taken a couple of resets like this for me, then eventually it picks up the correct drivers and I get native 4k at the login screen.

From then on, everything is perfect.

Tried to follow these steps, but ran into a snag of my own making - the prongs from the I/O shield are poking into the HDMI port so that I can't plug anything into it, as seen here:

https://i.imgur.com/rl1nn94.jpg

I could use DVI... but my monitors have no DVI ports. My older monitor does have a VGA port... but I don't have any VGA cables. After I spent a while searching I got annoyed, gave up and put the R9 390x back in for now. My own fault for not checking properly when I installed it, I guess.

I think what I'm gonna do is go ahead and buy a new PSU to arrive on Saturday, get that installed, reseat the motherboard and hope for the best. I really can't put into words how annoying it is to work with this current power supply's endless stream of cables so I'm trying to see this whole situation as a positive now.

Not sure if this shows any problems, but here are the voltage readings in HWInfo:



Every time I've seen +12V before now it's been on 12.000 exactly. Is it normal for it to be a bit below?

 

[Questloved]

This is what I would buy: https://www.overclockers.co.uk/seas...-platinum-modular-power-supply-ca-05w-ss.html

If you had enough to stump up the £70 extra, would it be worth going for this one instead?

https://www.overclockers.co.uk/seas...-titanium-modular-power-supply-ca-061-ss.html

 

[Questloved]

Hey guys. I ended up going for for the Seasonic Prime Ultra 750W in the end. It was significantly more expensive than the others but I don't regret it at all, it was a dream to actually work with.

Anyway, the big news is it's had no effect on the 2080 Ti, it's still refusing to display a signal while running the fans at max as soon as I turn the PC on. I picked up a VGA cable as well so I could actually get into Windows and see what was going on with the integrated graphics, and I found that the GPU isn't even being recognized at all. Regardless of that I tried to install the latest Nvidia drivers like GordyR suggested but it refused to go through with it because I had no compatible components. Meanwhile, the old R9 390x is still working perfectly with this new PSU.

So yeah, looks like I'm going the RMA route. This is the first time I've ever had to return a part after 5 PCs, so I guess it had to happen eventually. Is it likely I'm gonna have to wait a long time for a replacement because of the demand?

 

[Questloved]

Depends where you got it from, if they have them in stock it should be a pretty quick turnaround if its found to be faulty.

Got it from Overclockers. 10+ in stock apparently so fingers crossed I'll get lucky

 

[Questloved]

If the card isn't being enumerated at all, it's either dead or not properly seated. Does it even light up/fan spin?
On the bright side, unless my new PSU which failed to turn up today (DPD photograph of random front door "sorry we missed you") fixes my hard locks, you should be up and running again before I am.

Yeah, it lights up normally, the fans are always spinning at max speed.

Unlucky with your PSU, DPD have always been really reliable in my area

 

[Questloved]

So I've had this new PSU in my PC for 4 days now and I've yet to experience a single crash even though I've been overclocked at 5ghz and 1.275v on my 8700k the whole time. Before I would get occasional crashes even at 4.8. Is it possible my old PSU was causing instability there as well?

Also, DPD are picking up my GPU tomorrow so hopefully I'll know the outcome of this RMA by the end of the week. I must say OCUK customer support has been fantastic with me so far.