Super Slow Internet (dl speeds) :(

NeoReloaded

NeoReloaded

NeoReloaded

Soldato
Joined
16 Oct 2005
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Location
Poole
Hey guys moved back into our house yesterday after 3 months away due to a very big extension being built and finally got the internet back up and running this morning after many hours of unpacking, but here's the thing! My connection has never been the fastest (BT DSL) and a typical dl speed was about 500kb-1.00mb sec but now it won't download any faster than 50kbs :confused: I know it can take a few days for the connection to reach it's top speed after being unplugged for so long, but surely that's taking the mickey right?
 
Leave the router connected for a few days.

Did you have any wiring work done to the phone lines?

-Make sure your filters are all in place.

Check your ADSL stats and post them here
 
Maybe one of the builders cut through your phone line and just bodged a quick repair with insulation tape and a bit of wire twisting?

Anyway as we always say with reduced internet speed.....post your router stats.
 
Tealc said:
Maybe one of the builders cut through your phone line and just bodged a quick repair with insulation tape and a bit of wire twisting?

Anyway as we always say with reduced internet speed.....post your router stats.
Click to expand...

Where can I find them? (BT homehub 3)

Thanks.
 
I don't know home hubs but they'll be called stuff like attenuation, noise margin and be lots of dB values. Connection details or something similar perhaps?
 
Gone through the whole router and can't see any of the stuff mentioned :(
Tracked the phone line and it's all ok not been touched and the only help I got on the phone to BT was "It's a broken ADSL filter" so I try a new one and it's still the same! Also gone down to 35kbs max speed and the connection is so weak no wireless devices will connect to the routernow either!
 
Don't know if this info means anything to you guys to spot a problem?

Untitled.jpg
 
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That doesn't highlight any issues. You seem to be connected via DHCP and it shows a 100Mbps connection so all is good there.

Normally routers display their connection info either on, or close to the main page that comes up when you log onto the router. In my Netgear I have to click one of two buttons on the main status page. On my TP-Link it's displayed on the main status page.

They can be called ADSL line stats. They should be there somewhere.
 
Ooh nasty.

HEC errors are uncorrectable and will slow things down. CRC events are also ones that require re-transmission.

You have basically an error every single second within the uptime of the router. That';s very bad.

Your attenuation should give you a much higher connection speed than 1Mbps. I'm not sure exactly but maybe 6-7 Mbit.

I'd say you have some noise on the line. Try plugging the router directly into the test socket (remove front panel) and take another look at the stats. If the stats improve then you have something internally causing ther issue. If it remains the same it's likely to be a line issue.
 
Tealc said:
Ooh nasty.

HEC errors are uncorrectable and will slow things down. CRC events are also ones that require re-transmission.

You have basically an error every single second within the uptime of the router. That';s very bad.

Your attenuation should give you a much higher connection speed than 1Mbps. I'm not sure exactly but maybe 6-7 Mbit.

I'd say you have some noise on the line. Try plugging the router directly into the test socket (remove front panel) and take another look at the stats. If the stats improve then you have something internally causing ther issue. If it remains the same it's likely to be a line issue.
Click to expand...

Yeah the connection should be around 7mb. Do you mean the front panel of the phone socket? Also what stats should I look at improving?

Thanks so far :)

Edit: Plugged into test socket and speed goes back to what it should be (6.8mbs), but what do I do now? Am I ok to carry on using the test socket? I take it I need an engineer to come out and rewire things?
 
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You can use the test socket but will lose any extensions that you have installed.

What this has highlighted though is that somewhere in your internal telephone wiring you have a problem. It could be a device or a problem with the cabling through to a dodgy splitter or socket. You cOuld add one extension or device at a time end check which one drags the line down or just build the system again from scratch.

If you have BT out they will charge you, and heavily, if the fair is customer premises equipment. That's basically anything after the test socket.
 
Tealc said:
You can use the test socket but will lose any extensions that you have installed.

What this has highlighted though is that somewhere in your internal telephone wiring you have a problem. It could be a device or a problem with the cabling through to a dodgy splitter or socket. You cOuld add one extension or device at a time end check which one drags the line down or just build the system again from scratch.

If you have BT out they will charge you, and heavily, if the fair is customer premises equipment. That's basically anything after the test socket.
Click to expand...

Only have one ADSL filter in the house with the broadband and a phone and the phone doesn't seem to affect the speed whether it's plugged in or not, but got my dad's mate who's a sparky popping in tommorow so hopefully he can sort it :)
 
Turns out when the extension was built the filter that we had on the master socket that went to the sky box was removed (I really should have noticed >.<) and re-routed behind the wall/plaster to a new socket behind the tv. Considering we dont use ppv I have removed the sky box from the phone line and all is fine again and even the BT Broadband Accelerator turned up today so now we have the highest speed we've had yet :D Thanks so much for your help Tealc.

p.s can't wait till Infinity gets installed in the area in December :/
 
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