Support Ticket System

Edward01 · 5 Feb 2011 at 11:40

So a customer has approached me to add a Support Ticket system to their site. Been looking around and OSticket immediately pops out except for the fact you can't easily add varying fields to the support ticket, which is a must for my client.

Now i've looked around and I can hack/alter the code and add some new fields but i'm not happy about it.

So, can anyone recommend any other Support Ticket system?

Thanks

Viper² · 5 Feb 2011 at 14:08

I've only used OTRS in the past and it's very good - no problems with it at all.

DezUk · 5 Feb 2011 at 14:37

I use OTRS at work, works well

daz · 5 Feb 2011 at 15:40

Kayako might be worth looking at as well.

Edward01 · 5 Feb 2011 at 17:21

Thanx for the replies.

Had a look at OTRS, looks good but I was hoping for more of a PHP / MySQL solution. Something I can install on the website, they then login and it's all nice and simple.

Kayako, looks a little overly complicated for what they need and to be honest I don't think they'll pay for. Personally I think they might be over estimating their need for a ticket system.

It is looking more and more like I'm going to have to adjust (hack) OSticket.

Any more ideas would be appreciated.

chiggz · 6 Feb 2011 at 07:38

.. we use this: http://bestpractical.com/rt/

gam3r · 6 Feb 2011 at 13:28

Have a look at JIRA: http://www.atlassian.com/software/jira/

Or

Remedy ITSM: http://www.bmc.com/products/product-listing/53035210-143801-2527.html