Support ticketing system

[Mark M]

Are there any decent open source options out there or is it worth going down the commercial route? I dont have any experience of any support software so any info greatly appreciated.

Its for a retail shop and the tickets will mainly relate to delivery issues, outstanding issues and returns.

Thanks.

EDIT - Is it possible to have it associated with an email address, say info@, so that any emails sent to that address are automatically entered into the ticket system to be tracked through to completion?

 

[Mark M]

Will have a look at spiceworks thanks. Only issue is that the gaffer uses a Mac (becuase he is cool) so assume with anything non web based this is going to be a problem?

 

[Mark M]

Will check out RT thanks