Supporting a mac in a corp environment

bledd

bledd

bledd

Don
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21 Oct 2002
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is this easy to do?

i have a little experience of using a few macs, and changing network settings and connecting to windows based servers

i've just been offered a short term role supporting just one mac for a company, and am tempted to take it, are they generally a lot easier than pc's to troubleshoot (because of the control apple have over the hardware)

i've got excellent windows + pc hardware troubleshooting skills
 
They tend to have the same hardware troubles though I tend to see more Dell/HP/etc. motherboards failing whereas I see more Mac power supplies failing. Troubleshooting hardware like that is pretty much the same on both platforms. For the most part software issues are simple to fix.

What sort of Mac is it?
 
Ah, it's covering one guy's work (he's off for a few months, so covering the mac's he'd usually cover)

Oh well, the guy who contacted me is finding me work for next week in MS environment now.

awesome
 
I'd say Windows boxes are easier to look after, they all stick to group policy, the Microsoft website is great for finding obscure fixes for things, and you can build a VM of several different OS configurations to text various things before you roll them out.

Obviously the group policy-like stuff would sort of apply if you were using a Mac server, but who the hell seriously uses those? The flat refusal for Apple to allow virtualising of their OS (even on top of Mac OS) holds it back quite a bit in my opinion.
 
Hey, nice to see you guys taking the step to running Macs in a managed environment.

You can bind them to AD, they also have their own directory service called Open Directory that's controlled using Netinfo Manager.

We actually run Apple XServe boxes for OD and Apple Remote Desktop.

They are nice machines, I actually wish more people would run Macs in a more managed way as it would mean more enjoyable work for me!
 
ended up declining the job, was too far to travel everyday, waiting for a £20+ per hour job in windows based environment

thanks for the informative replys though
 
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