Surface Pro 3 image

[hargi]

I'm having a bit of trouble we changed domains at work and now we cant access some surface pro's. No one knows the local admin password or it has been disabled.
I am having a try with hirens to see if we can get in that way. Otherwise its a factory reset which tbh would not be that bad.
Is it best to use the https://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/downloadablerecoveryimage the surface recovery image or download windos 8.1 from our licence key

 

[matthab]

Get the recovery image, this should include all drivers etc.

 

[Banzai_Joe]

Just buy ActivePasswordChanger. Its well worth the small price to avoid factory resetting.
I use it for exactly the same situation you are in right now.