Surfdome.com - anyone used them (returns question)

[Scam]

Anyone used them? Are they well-known? I want to order a jacket but their "free" returns service confuses me. I rarely buy clothes online because I'm generally in-between small and medium depending on brand, it's very hard to judge.

Anyway, according to this page they say:

3.Return via your preferred method At Surfdome we offer a free returns service via Collect+, alternatively you can also use Royal Mail. If selecting an alternative service we recommend using a tracked service. Take the parcel to your nearest store/post office and keep any receipts as they will contain your tracking number.

..which to me suggests only Collect+ is free?

However if you go further down they say this:

I do not have a Collect+ store near me; can I return an unwanted product via Royal Mail?

At Surfdome we do offer an alternative returns service via Royal Mail. To print a Royal Mail pre paid label, please click here. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.

..which suggests you can print a pre-paid Royal Mail label?

tldr; Am I going to be out of pocket if I have to return item when it turns up and doesn't fit?
tldr2; How do I "do" life GD?

 

[cheesyboy]

Can't you just rely on using Collect+ and if RM is an option, then bonus?

Edit:
Having now read all of the OP: the RM option is free too.

 

[tom_e]

Why is this confusing? It states they offer pre paid returns for both. Job done.

Pay by Paypal if you want extra insurance against a dry bumming.

 

[MoRT489]

Yes, well known company, I've used them over the years and have had no problems (including returns).

 

[Street]

I've used them a fair bit over the years and never had a problem with them. Returns have always been smooth and free using Collect+.

 

[Scam]

I think the problem was I missed the bit about RM initially and got it into my head the only option was C+ Glad to hear they're alright.