Suspect my active pair has been disconnected

[Deleted member 651465]

The last few visits (had 3 for my recent fault) an engineer would do some pre-visit checks around 7am before arriving.

Perhaps someone fixed your line then another chap arrived to fix another fault on the cable and undid the good work on your line to resolve another.

 

[crinkleshoes]

Seen this happen a number of times... engineer nabs an active pair to complete a job... is rather silly.

From the times I've seen it happen... often takes 1-4 weeks to resolve.

 

[rubberduck]

So why would internet stop working after midnight when clearly no engineer would be tinkering at the cabinet or exchange?

 

[bremen1874]

Do your cables run underground or up on poles?

When the broadband stopped working did the voice line also die (or become excessively noisy)?

 

[rubberduck]

Do your cables run underground or up on poles?

When the broadband stopped working did the voice line also die (or become excessively noisy)?

Underground and yes both stopped working together.

 

[Deleted member 651465]

Suggests to me a dead line card at the exchange.