Switching from O2 Broadband

[Kempster]

Hi

Just a quick question,
i changed my ISP from O2 to Zen Internet via MAC code back in Dec 09 and O2 have been sending me billing emails still for my broandband

I can understand getting one bill from them as i was still in my billing period when switching to Zen but just noticed from my statement ive had another two payments taken

Yes i know i should have got onto my bank and canceled my direct debt but when ive changed internet in the past, my old internet company has canceled on the next bill Period

Just got off the phone to O2 and got told that my account has not been canceled and is still active either when ive used my MAC code?

Am i right in asking for those two payments to be refunded or not?

 

[Kempster]

Yes i rang them up saying i wanted to cancel my account and request my MAC code and the Customer Service person asked reasons why i wanted to cancel i.e due to the speed problems on the O2 Home Broadband Access package

i didnt cancel the DD on my side as from my understanding my account would been closed and canceled on my next Bill period

 

[Kempster]

Nope didnt call them on the day of switching over to zen as didnt think i needed to tell them twice as i made it clear to them i wanted to cancel and change to a different ISP when i was requesting my MAC code