Switching over to exchange/365 for email or alternative

233 · 23 Nov 2019 at 22:09

Small business with 4/5 domains and around 15 inboxes managed by 4 different people

Currently everyone just uses outlook and marks emails read or unread which as you can imagine causes problems

What would be the best solution for ensuring nothing gets missed in regards to emails and a simple straight forward setup for a mildly knowledgable admin?

If it makes a difference the 4 different people us a mixture of devices both home and office and machines are all mac bar one pc

233 · 23 Nov 2019 at 22:10

Thinking 365 as we actually do need office suite for other things as well

Deleted member 77746 · 24 Nov 2019 at 21:26

I would say Office 365. You would get the use of Office + storage space for each user (depends what solution you go for though)

if you just want email it’s relatively cheap. What do you currently have now and what’s the cost overlay for email hosting plus storage plus any other overheads?

ecksmen · 25 Nov 2019 at 17:55

Have you considered some sort of ticketing system that automatically creates tickets from email? Lots of opensource options, and suitably configured would mean there's little doubt emails have been responded to.

tris179 · 25 Nov 2019 at 21:39

Office 365 would be the way forward here. If something more sophisticated is need their are plenty of options out there.

But 365 would get you started.

#Chri5# · 26 Nov 2019 at 10:29

ecksmen said:
Have you considered some sort of ticketing system that automatically creates tickets from email? Lots of opensource options, and suitably configured would mean there's little doubt emails have been responded to.

I'd consider a ticketing system as well. If you're not confident looking after your own system, then there are plenty of low cost hosted platforms like DeskPro, ZenDesk etc etc. Completely avoids all the usual agro of shared mailboxes like "who deleted / move / replied to message X?"