Sync Speed Dropping off dramatically.

hellarda · 23 Dec 2012 at 12:41

Afternoon,

I've been having a problem recently, in that our sync speed has been very unstable. Usually it sits at around 6000-7000kbps.

in the last few days it dropped down to 2112kpbs, and keeps dropping every now and then, it is currently synced at 1184kbps.

Our home phone is also very crackly when you use it. I am assuming this is something to do with BT?

Is there anything I can do to resolve this quickly as this crippled internet is useless for anything.

Thanks

Ali

Mitzy · 23 Dec 2012 at 12:55

Try plugging into the test socket on your master socket, run a BT fault check online / call them if something is wrong with the line. I think faults is 151??

hellarda · 23 Dec 2012 at 12:57

Mitzy said:
Try plugging into the test socket on your master socket, run a BT fault check online / call them if something is wrong with the line. I think faults is 151??

We are already running it off the test socket.

Can't find the online checker? Will give them a call then.

bremen1874 · 23 Dec 2012 at 13:34

The test number is 17070 and listen to the options until you get to the quiet line test.

hellarda · 23 Dec 2012 at 13:38

Thanks, Just went to call that number and the phone doesn't appear to be working at all now. If i call it from my mobile i get 'Line Busy'

Locky · 23 Dec 2012 at 14:12

phone BT raise a fault, I bet one of the ducts has flooded with all the rain we have had.

hellarda · 23 Dec 2012 at 15:16

Have logged a fault online... fixed by the 28th apparently

gahhh.

hellarda · 23 Dec 2012 at 19:51

This is actually getting ridiculous.

Currently synced at 32kbps up and 128kbps down.

Thats hardly even frigging dial speeds!

EDIT: Took me about 7 attempts to even post that as it kept timing out.

Tealc · 23 Dec 2012 at 21:24

It's a line fault and you are lucky to have any kind of connectivity at all. The noise you hear in the voice band probably extends right through the higher frequencies and makes it near impossible for your modem to pick out the broadband above the background noise.

I bet your Noise margin is up and down like a yoyo.

At least you've got a decent estimated response time. Some locations are already getting early January times.

hellarda · 23 Dec 2012 at 23:15

Sounds about right. Yes the margin is going up and down a lot.

Wish I knew more about this stuff :L

Its been dropping out completely now and then reconnecting every so often.

Nothing I can do I assume?