I just sent this thank you note to Synology customer support rep I was dealing with recently and told them I'd be singing their praises on this forum.
So here it is:
"Absoloutely stunning customer service. Today I received, free of charge, two replacements for two physically damaged original antenna(s) for a router which is out of warranty.
I like Synology products in the first place. I've bought a few new (and used) routers and NAS enclosures over the years. First time I contacted Synology support.
Expected to be charged for these replacement antenna but you sent them to me free of charge. Not even asked me to cover postage.
You already have customer loyalty from me for your products but this just nails it.
A big thank you.
Have a nice day."
P.s. they even sent these antenna first class post
So here it is:
"Absoloutely stunning customer service. Today I received, free of charge, two replacements for two physically damaged original antenna(s) for a router which is out of warranty.
I like Synology products in the first place. I've bought a few new (and used) routers and NAS enclosures over the years. First time I contacted Synology support.
Expected to be charged for these replacement antenna but you sent them to me free of charge. Not even asked me to cover postage.
You already have customer loyalty from me for your products but this just nails it.
A big thank you.
Have a nice day."
P.s. they even sent these antenna first class post