Synology DS215j Help

benji182

benji182

benji182

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Hi,

I bought myself a NAS and have run into issues straight away that I cannot find an answer to on the Synology website.


Step 1: Installed HDD, plugged into router, turned on, go to find.synology.com and I get this below

Clipboard01.jpg


Excellent it finds the NAS.


Step 2a: Click connect, doesn't connect

Clipboard02.jpg



Step 2b: I have downloaded the latest Synology Assistant from their website and as an alternative setup it should find my DS215j and I can set it up that way. It doesn't even find it on the network via the SA software

Clipboard03.jpg



I have little network knowledge but if anyone could suggest a few things for me to try that'd be great, thank you.
 
Okay, so leaving it a long while and three re-searches it appears in the Synology Assistant.

Clipboard04.jpg


Setup all seems good until it comes up with this message.

Clipboard05.jpg



I don't really know what I'm doing with port forwarding but I have done the following after googling what ports Synology uses.
Clipboard06.jpg


Unfortunately it still comes up with the port 23 error.

Does anyone have any ideas on this?
 
Nothing to do with Port forwarding, remove all those rules.

Do you have a 3rd party firewall?
Try doing it in another browser.
Are all on your devices connected directly to your router?
 
I have a the standard BT fibre modem going into LAN port 1 as an external WAN.

LAN port 2 is my PC

LAN port 3 is the NAS

with port 4 not in use.

I have windows firewall and avast free anti-virus running that is all.

I shall try a different browser now.



edit:
I have tried with IE and Chrome. Finds the DiskStation but after clicking connect just a failed connection error.
I removed all port forwarding on router and tried FF, IE and Chrome and still the same error. Also with the Synology Assistant program, takes a few searches to find it and when it does it lets me start the set up but only completes the first and second step before giving me the error of port forwarding 23.
 
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Have you tried doing a hard reset on the Synology? Think there is a rest button on the back you can use a pen or scre driver to push the button in see if it shows up and connects after it has been rest.
 
Craigius said:
Have you tried doing a hard reset on the Synology? Think there is a rest button on the back you can use a pen or scre driver to push the button in see if it shows up and connects after it has been rest.
Click to expand...

Yeah, I tried that. It still seems random if it is found by SA program but no more luck getting past stage 2 of set up
 
Do you have a phone or another pc you can try it on? in case it's a firewall issue on your machine..
 
This sounds ridiculous to state something this obvious, but try turn everything off at the same time, including the router and synology.

After I changed my router I encountered a similar issue where it couldn't be found on the network. I tried turning them both off (at separate times), playing with port forwarding, turning firewall rules on/off, running the assistant on different computers, pressing the hard reset button on the synology. It sorted itself out after turning everything off. I guess there may have been some kind of conflict.
 
bledd. said:
Do you have a phone or another pc you can try it on? in case it's a firewall issue on your machine..
Click to expand...

I tried it on my laptop over wifi and downstairs plugged in to the router.

mpledge52 said:
This sounds ridiculous to state something this obvious, but try turn everything off at the same time, including the router and synology.

After I changed my router I encountered a similar issue where it couldn't be found on the network. I tried turning them both off (at separate times), playing with port forwarding, turning firewall rules on/off, running the assistant on different computers, pressing the hard reset button on the synology. It sorted itself out after turning everything off. I guess there may have been some kind of conflict.
Click to expand...

It doesn't sound ridiculous, I've already tried it ha! Synology want me to put the hard drives into a PC and check the health of them. I guess the chances are low but that could be an issue, I'll report back with what happens.
 
Plug the Synology directly into your PC and let them both fail to a link-local address. Then try the Synology Assistant again. If it still fails then try one disk at a time, I think one is dodgy.
 
Caged said:
Plug the Synology directly into your PC and let them both fail to a link-local address. Then try the Synology Assistant again. If it still fails then try one disk at a time, I think one is dodgy.
Click to expand...

So I tried directly into my PC and I thought all was good. It completed step 2 but again I got the port 23 error once it had done that.

image.jpg



I plugged the hard drive into my PC instead of my current ones and Windows fails to load. It gets stuck on the black screen with the windows logo.

I have a feeling that it might be the hard drive.
 
You probably got it plugged into the wrong port on the router. Your cable or BT goes into Wan1 the NAS will go into the others. Give it a try. Then switch off The Router and NAS & PC. 1)Switch on router and wait for it to settle. 2) switch on NAS and when all lights are on, switch on PC. If NAS fails again, Reset it.
 
RussD said:
You probably got it plugged into the wrong port on the router. Your cable or BT goes into Wan1 the NAS will go into the others. Give it a try. Then switch off The Router and NAS & PC. 1)Switch on router and wait for it to settle. 2) switch on NAS and when all lights are on, switch on PC. If NAS fails again, Reset it.
Click to expand...

No.

Try another drive. Sounds like yours is dead. (the hard drive)
 
Thank you guys,

Hard drive is duff. It's taken me a while to back everything up onto other drives/devices but put in an old samsung drive and it worked first time. Webpage loaded up with out even clicking on the Synology software and it is up and running. Red WD is going back tomorrow for a refund.

image.jpg


image.jpg
 
I'd order another in the meantime, so you're up and running on a Red :)

A 2TB Red would take around 4 hours ish to do the disk checking after installing it. You can set it up during this time, but I'd refrain from copying too many files to it until it's completed the disk check.

Once it's done, it will run at full speed.


Personally, I reserve an IP for my Synology through my router, you can do it via the mac address. This way, if you use NFS shares, it will always have the same IP.
 
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New WD Red 2TB drive arrived today.


I now get this instead.

image.jpg


I honestly cannot believe my luck. I have tried it in both HDD slot 1 & 2 and I get no lights on the front of the box saying anything is in that slot. The hard drive just makes a ticking noise (might even video it as not sure what it is doing).



Video: https://vimeo.com/151814462
 
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