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System freezing then crashing to desk top.

Associate
Joined
27 Jul 2006
Posts
691
Location
Huddersfield
Some months ago I had an issue with my system and the game Snowrunner where the graphics would freeze, though sound was still coming through. If I waited the system would display a black screen then go to desktop where I could sometimes close the game, I could interact with stuff on the task bar but the mouse on the screen would display the games cursor and not be able to affect anything. Also the gpu would no longer be listed on the system. A reboot would make everything normal again.

I couldn't find any solid suggestions online as to what was causing the issues but something suggested it could be when the GPU did too much, I wasn't convinced but what do I know. So I limited the frame rate in Snowrunner to 60fps. And to my surprise it didn't crash...

Until yesterday.

I was playing Snowrunner and blip. Freeze, blackscreen desktop. I was really rather unimpressed. After I had stopped swearing I started trawling the internet again for help.

The closest thing I could find to the same issue people were linking with the GPU hitting boost speed and doing a large power draw, 600W according to HWInfo and this would result in exactly the same crash I was having.

Now solutions were offered such as undervolting the card, buying a new PSU/GPU to test things. Unfortunately, I have no idea how I would go about undervolting something, and whereas I could possibly get a new psu, getting another GPU to test is price prohibitive.

What im trying to find is does this power spike thing sound like the issue?
How could I go about monitoring that?
Is it possible that my PSU isn't good enough, even though its 1000w 80+ Platinum? (full specs below)
The power cables to the gpu are all singles, no daisy chaining.

Id appreciate it if anyone could answer the above, or provide any further light on what may be happening.

Many thanks.
Brian.



AMD Ryzen 7 7800X3D 4.2 GHz 8-Core Processor
Thermalright Phantom Spirit EVO 69 CFM CPU Cooler
MSI MAG B650 TOMAHAWK WIFI ATX AM5 Motherboard
Corsair Vengeance RGB 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
Samsung 990 Pro 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
Samsung 990 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
Sapphire NITRO+ Radeon RX 7900 XTX 24 GB Video Card
Fractal Design Torrent Compact RGB ATX Mid Tower Case
Antec High Current Gamer PRO ATX3.1 1000 W 80+ Platinum Certified Fully Modular ATX Power Supply
 
The Antec HCG should be able to handle transient spikes without any problems so I'd look elsewhere

Bios up to date?
Chipset drivers
Are you overclocking your cpu/ram? Try them at stock

I had the odd crash like you describe and found it was my CPU undervolt needing slightly more power. I upped it very slightly and the crashes stopped.

It could also be just a buggy game, maybe a memory leak... Does it crash in other games?
 
The Antec HCG should be able to handle transient spikes without any problems so I'd look elsewhere

Bios up to date?
Chipset drivers
Are you overclocking your cpu/ram? Try them at stock

I had the odd crash like you describe and found it was my CPU undervolt needing slightly more power. I upped it very slightly and the crashes stopped.

It could also be just a buggy game, maybe a memory leak... Does it crash in other games?
I have the latest bios, how do i check which chipset drivers i have, the only overclock is on the ram and that the EXPO thing does, ive turned that off for the moment. Just as an aside how much noticable difference will turning that off do to the system? Think its running at 4800 now as opposed to 6000
Hasnt crashed in any other games for me.
 
The only overclock is on the ram and that the EXPO thing does, ive turned that off for the moment. Just as an aside how much noticable difference will turning that off do to the system? Think its running at 4800 now as opposed to 6000

Probably very little to no difference in games but it's nice to have and you paid for it so should be able to use it.
Best to keep it off while finding the stability issue though in case it does end up being that. EXPO and XMP can be hit & miss at times
 
What im trying to find is does this power spike thing sound like the issue?
Usually I'd expect a PSU that has tripped to just shut down. The Antec is a modern ATX 3.x unit, so it should be designed to deal with power spikes.

You could cap the power of the card at say... 75% which should also suppress the spikes.

What driver version are you using? Have you tried different ones?
 
Last edited:
Usually I'd expect a PSU that has tripped to just shut down. The Antec is a modern ATX 3.x unit, so it should be designed to deal with power spikes.

You could cap the power of the card at say... 75% which should also suppress the spikes.

What driver version are you using? Have you tried different ones?
Latest drivers.
 
of course, now ive been waiting for the crash it hasnt happened. Maybe turning of the ram boost has fixed it *shrug*
Possibly unstable memory can cause this sort of thing. Just note down the time when it happens, driver issues you're likely to find in the system logs and app issues in app logs.

Worth checking reliability history too.
 
OK the crash has just happened again and i managed to find 2 reports in my logs, one and apphang and the other a kernel thing. I have no idea what the stuff in them means, but here is a copy of the info. I hope someone can decifer this for me.

Source
Windows

Summary
Hardware error

Date
‎13/‎04/‎2025 15:15

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff838a76e8f010
Parameter 2: fffff80360bd9760
Parameter 3: 0
Parameter 4: ffff838a7e1020c0
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 2057

Files that help describe the problem
WATCHDOG-20250413-1515.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml

-------------------------------------------------------------------------------


Source
SnowRunner

Summary
Stopped responding and was closed

Date
‎13/‎04/‎2025 15:16

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: D:\Epic Games\SnowRunner\en_us\Sources\Bin\SnowRunner.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: SnowRunner.exe
Application Version: 1.0.0.0
Application Timestamp: 00000000
Hang Signature: c6fd
Hang Type: 134217728
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: c6fd9fbba31846b1394d9526f6431a49
Additional Hang Signature 2: 2e40
Additional Hang Signature 3: 2e40aac21c8eb5adf51c728a486b2dbf
Additional Hang Signature 4: c6fd
Additional Hang Signature 5: c6fd9fbba31846b1394d9526f6431a49
Additional Hang Signature 6: 2e40
Additional Hang Signature 7: 2e40aac21c8eb5adf51c728a486b2dbf

Extra information about the problem
Bucket ID: c7fb78d6a3e4cfddefdb35f2e79d47a2 (2295487752459601826)
 
Yea could be a hardware issue, but if it ONLY crashes whilst playing Snowrunner I'd say there may be some odd software issue there.

It is ok running stress tests like 3D mark or whatever modern equivalent?

Are you playing any other games?
 
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: D:\Epic Games\SnowRunner\en_us\Sources\Bin\SnowRunner.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: SnowRunner.exe
That's not necessarily a meaningful error, e.g. you can get this on stable PCs if the app is the problem.

Summary
Hardware error

...

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
That one sounds more serious.
 
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