T Mobile are liars!

[ssmacc]

Hello,
My girlfriend has just noticed that a second line she was offered with T Mobile is not the deal she was told it was. T Mobile phoned her up and told her that a one day deal was available for a second line with 300 mins 250 data and 250 text, she jumped at the offer and received the phone a week later, the paper work did not include the tariff. Now the phone has been used we have noticed extra charges, it transpires that the phone is for 50 mins only…I’d normally think this is a mistake by the misses.

However,

A couple of months ago my contract with T Mobile ran out, as I wanted a Note 2 (which wasn’t out at the time) I decided to have a 30 day rolling contract, I spelt this out to the T Mobile representative several times (he was a Geordie – not relevant but his English wasn’t the problem (not the time for jokes!)). A few days later I checked on-line and I’d been put on a year contact!!!

I phoned up T mobile straight away and pointed this out, the person on the other end said I was lucky I phoned up as after 7 days I would have been locked into the contract regardless of what I agreed to.

Has anyone else had T mobile sell one thing and provide another?
I cannot stress enough how much I stated I wanted a 30 day contact (we had a long chat about the Note 2).

Needless to say we are going to complain to T Mobile but it’ll get us nowhere, we’ve already spoke to 3 people and all of them state that 50mins is on the system and there is apparently nothing we can do about it…

Not Happy.

 

[Space Monkey]

Did they record the initial call?

I had Vodafone do the same to me as they did to you, I called up to check on my contract and next thing I know I had a letter in the post saying I'd been setup for another contract for more money than I was currently paying and less minutes etc...! Hate scammers!

 

[ssmacc]

I’ve asked for the recording but apparently its very unlikely that its recorded…

The SIM card is in the step sons phone, he’s only just started using it properly, I’d set up a warning when he approaches 300 mins, we’ve only just noticed the bill (as its direct debit) we’ve now been charged £170 more than we expected…we wouldn’t’ have taken the phone with only 50 mins.

Thing that really irritates me is the person on the phone saying that the deal is not on the books and therefore not possible, I know for a fact that my deal is not available to new customers either or most deals offered to retain customers for that matter, yet this is used as facts by the bills team.

 

[Myshra]

They record all calls in sales last time I checked using a plugin to the ACD. The paperwork they sent you has to include the details of the tariff, even if it is just the name of it - you 100% sure it's not there.

Lastly - you really talking to TMo and not T-Mobile-phones or any of the other sinister companies like that that do shady signups?

 

[mrgubby]

Lastly - you really talking to TMo and not T-Mobile-phones or any of the other sinister companies like that that do shady signups?

I wish T-Mobile would get control of this, I keep on getting calls / texts from a bunch calling themselves Sprint who insist they are part of 'T-Mobiles renawal team'

 

[Myshra]

It's possible that tmo don't know it's happening. When I worked at Orange I would frequently recieve calls from "Orange Mobile" so one day I asked them for their address (moron actually gave it to me) and submitted it to the reseller team who then blacklisted them. Resellers hide behind company names etc... mobile networks typically don't allow outbound retention sales that are not their own now I'm happy to say.