T-Mobile FlexT Billing Query

DRZ · 6 Apr 2006 at 17:46

Just got my first bill for my new contract (after a week!) and aside from all of the complicated credits and stuff they put on there to confuse the issue, I have been billed for two things:

Firstly, data usage: On their site, it claims data is "75p" - no units given. I was clearly wrong to assume that was per Mb as it appears to be per 100kb - not a mistake I will make again, I assure you! (I will get that add-on if I want to use any data in future). My own fault, but still a little breathtaking!

Secondly, I have been billed for a call I made - its only 69p but I am fairly sure it should have been included in the FlexT allowance? It was a call to a mobile number on a weekend (the other calls made were free, only of short duration and in the week). Before I ring them up and complain, I just wanted to check there wasnt some oversight on my part - it does clearly state on their site that any calls to any network are included in the allowance.

Thirdly, I have been "Part billed" for a text message - its only a penny, but WTF? I just dont understand how I can be part billed for a text message and if I am, how the hell it isnt covered by an allowance?!

Can anyone shed some light on this?

ElRazur · 6 Apr 2006 at 17:59

Now im confused too, One thing i know is this - you dont get all your minutes the first month because you missed the "Bill Cycle date" or something like that, it will make sense from the next bill.

DRZ · 6 Apr 2006 at 18:03

ElRazur said:
Now im confused too, One thing i know is this - you dont get all your minutes the first month because you missed the "Bill Cycle date" or something like that, it will make sense from the next bill.

Looking at my bill, I was billed for the incomplete bit of the end of March, then for the month of April. The call that I was charged for (and the part-billed text) were on the 1st of April.

I am taking from this that April is the first "complete" month. I dont want to be billed for calls I make in April that I shouldnt be paying for!

EDIT: Oh and its not "minutes" as such, its a £90 allowance to spend as I please. (which will be £180 next month)

ElRazur · 6 Apr 2006 at 18:27

DRZ said:
SNIPS)

I think, when you get your contract you get just part of the deal not everything. The whole menu is served at the next cycle date, i would worry about it. If anything just dial 150 and speak to customer services.

DRZ · 6 Apr 2006 at 18:42

ElRazur said:
I think, when you get your contract you get just part of the deal not everything. The whole menu is served at the next cycle date, i would worry about it. If anything just dial 150 and speak to customer services.

I see what you are getting at. Next billing date I am moving contracts

I dont want this fiasco to continue!

I fully intend to contact T-Mobile, I just wanted to be in full posession of the facts before sitting in another 15 minute queue

I know there are some T-Mobile employees here who may or may not be able to steer me in the direction of an answer before I have to chat to another high-as-a-kite crazy Welsh woman!

IainB · 6 Apr 2006 at 19:05

Dont get me started on data....... :eek:

The call that charged is it a number youve called already (and has come out of your allowance?) or was it a one off?
The part charge TXT - never heard of it happening before - sorry, TXT should come out as a TXT

im not in work after collapsing - so cant check the internal pages to see if there are any issues, sorry

DRZ · 6 Apr 2006 at 19:39

IainB said:
Dont get me started on data.......
The call that charged is it a number youve called already (and has come out of your allowance?) or was it a one off?
The part charge TXT - never heard of it happening before - sorry, TXT should come out as a TXT

im not in work after collapsing - so cant check the internal pages to see if there are any issues, sorry

I called the number twice - once on the Thursday and once on the Saturday. First call was 3:21 and free, second call was 4:02 and was billed.

Next to the Thursday call it has "Free" in the type column yet by the Saturday call it doesnt, it has a diamond in the "Rate" column (meaning a weekend call, according to the legend)

I am reading this at the moment that weekend calls havnt been included?! :confused:

The part-charged text message reads:

Sat 1 Apr 17:55 <phone number> Pt free 0.001

The text above that was to the same number and was "Free" (as were all of the others). Just clocked that it is a tenth of a penny, but still, wtf?

EDIT: Collapsing? :eek:

Hope you feel better soon!

IainB · 6 Apr 2006 at 20:53

Collapsing - way way way too much stress....

Silly question time, you do have an allowance left?
I cant do anything from home, but if it is a genuine issue a billing team should be able to credit the charge back onto your account. Bizarre that it works for a call, then charges for another - as far as I am aware the calls all come out the same 'pot' until the allowance is used then it reverts to the default rate

DRZ · 6 Apr 2006 at 21:15

IainB said:
Collapsing - way way way too much stress....

Silly question time, you do have an allowance left?
I cant do anything from home, but if it is a genuine issue a billing team should be able to credit the charge back onto your account. Bizarre that it works for a call, then charges for another - as far as I am aware the calls all come out the same 'pot' until the allowance is used then it reverts to the default rate

I started the contract on the 30th of March, sent just shy of 100 texts and made a whole 3 calls since then - Cant see the whole of my £90 allowance going that fast! :eek:

Moving to FlexT 35 next billing date so I want to get any allowance issues sorted now so I dont end up racking up some silly huge bill due to any mistakes I might have made!

I will ring them in the morning and see what is up

IainB · 6 Apr 2006 at 21:40

Hmm - 30th March join date? And its billed already?
It could well be the first allowance would have been a much smaller amount, then when its moved onto the full month the allowance would have reset - but without seeing the bill, couldnt say for sure.

DRZ · 6 Apr 2006 at 23:37

IainB said:
Hmm - 30th March join date? And its billed already?
It could well be the first allowance would have been a much smaller amount, then when its moved onto the full month the allowance would have reset - but without seeing the bill, couldnt say for sure.

Could have been, but the calls/text that was charges was charged on the 1st of the month, the new month which ought to have a full allowance!