T-Mobile HSPDA - 380KBPS?

gam3r · 4 Jul 2011 at 14:01

I moved from O2 to T-Mobile a while ago and have noticed that the HSPDA speeds are shocking compared to what I used to get with O2.

With full bars of HSPDA I get about 380kbps on speed tests on T-Mob as a pose to around 2Mbps I had with O2.

I read on the internet that the speed is capped sometimes so I called up T-mobile to complain and try to get them switch it over but they seem to have no clue what I'm talking about. They were trying to pin this on signal issues, and the fact that my phone can't handle the speed(which I contested consdering I have a SGS) and said that they were still 'working' on the HSPDA network.

I've read on the web that some people have been able to get the 380kbps cap removed so I did mention this but they still had no clue.

I asked to speak to a manager so will get a callback soon. Anyone know what I can do or say to remove this cap?

gam3r · 4 Jul 2011 at 14:58

Got the phone + contract through e2save unfortunately. T-Mob twitter support say I need Web N Walk +?

gam3r · 4 Jul 2011 at 18:12

How can I check what it came with? I checked my order emails and stuff and I'm on the Web 600 plan.

gam3r · 4 Jul 2011 at 18:54

Doh! Been going back and forward on twitter to T-mob support.

Final word was : Hi X, our systems changed in Feb this year and we are unable to add on HSDPA for free. Sorry

gam3r · 4 Jul 2011 at 19:53

Robbo said:
They won't help you on Twitter, you need to call and hassle them, then call again, and again, ask to speak to managers, etc.

Just had a manager ring me. She wasn't too sure what I was getting at either, she said there were no problems on my account, I don't think she understood the concept of data rate, although she said she will follow up with the tech team and call me back tomorrow.

gam3r · 6 Jul 2011 at 20:47

Great, I missed my call back from the manager going to have to pester again!

gam3r · 18 Jul 2011 at 21:34

On the phone now...sounds like a foreign call centre. He really had no clue and thought I was a mug...he's putting me through to technical support now.

AHHHHHHHH

Does anyone have any tips with what to say?

gam3r · 18 Jul 2011 at 22:23

Finally! It's done! After speaking to a standard customer service advisor he put me through to Internet technical support. A really, really friendly and helpful lad instantly knew what I was talking about and i was in fact on the uncapped data rate package but there was a configuration error. Sorted it in a flash and even said he would call me tomorrow evening to see if I was happy.