T-Mobile - ******* retards.!

[Columbo]

**Rant Warning**

Received a letter in the post yesterday from a Debt collecting agency Buchanan, Clark & Wells.

My wife, according to the letter owed £50.96 + £5.48 admin charge for missing 2 payments. (contract is £25.48 p/m) and we have 7 days to pay or we are off to court.

Now my wife moved banks last month and it looks like her T-Mobile DD was cocked up in the process so one payment missed, but the 2nd payment is the one that is due this month ffs on the 22nd. There was and always has been plenty of money in her account.

So she missed one payment on the 22nd of August (3 weeks ago) and hasn't yet missed another one yet they demand via debt collectors that this be paid.

What kind of cowboy outfit are they? T-Mobile never once contacted my wife telling her payment had been missed, no functions were restricted on her phone, no letter received and no information from her old bank saying there had been a failed DD attempt.

We accept that she should have noticed that no payment had gone but is there really a need to get debt collectors involved at this stage?

After speaking to them last night it is according to them 'standard practice' for missed payments so as a result I've payed the remaining term of her contract off and will be moving elsewhere.

Shocking practice in my opinion and we will be staying well clear in future.

Sorry for the rant

 

[Columbo]

however T-mobile are perfectly entitled to do this and are acting in accordance with the contract between you. after all, it was your decision to change banks not theirs. you should really have ensured all the DDs were paid and been tracking them closely and been aware of the potential for this to happen during the change over

I accept that fully, but surely a quick call from CS to my wife would have been a much better solution. Its not like they haven't got her number is it?

They now have to pay the Agency for their part and have lost a customer.

 

[Columbo]

The paying out your contract though, that was throwing money away to them When you buy out you essentially don't pay for billing for X months which costs the networks a large amount of that X per month you give them so you may have even made them money by buying out

Not really sure how it works for them but she had 5 months left to pay which cost me £127.40 to pay off + the £5.48 admin charge. This included the 2 months demanded on the letter.

Her phone is worth £132 via recycling from Fonebank so the net for me is -£0.88p

Perfectly happy with the result and more importantly we don't have to deal with them anymore.

 

[Columbo]

Fair enough if you're happy with the result, but you haven't just spent 88 pence, you now have to pay 3 months extra line rental to someone else. You also saved T-Mobile money by giving them the same amount of money that you would have gave them anyways, only now they don't have to provide you with their services.

The sensible thing would have been to see out the contract and save yourself on line rental, aswell as making T-Mobile actually give you something in return for your money .

The financials weren't really that important to be honest, not dealing with them anymore was.