T-Mobile's Return Policy?

[Chiz]

Basically a friend of mine bought a phone and new 18 month contract from T-Mobile on Monday. On Tuesday when she called up to terminate her rolling contract with O2, they offered her a better contract, so she accepted. On returning to the T-Mobile store on Thursday to cancel the contract, she was refused.

Now, i was under the illusion that there was a 14 day 'cooling off' period where you can return the phone and cancel the contract for any given reason.... apparently not.

She's now stuck with two contracts, although O2 said they would cancel the contract that she agreed on the phone (in regards she's not signed anything so i can see the theory behind this)

Can anyone clear this up for me?

Cheers!

 

[PMKeates]

There is no cooling off period if you have signed the credit agreement on the premises of the creditor.

 

[A2Z]

Im pretty sure the cooling off agreement is not valid if you got the phone in a shop, only if its bought over the phone/online

 

[Scientific]

T-Mobile dont have any cooling off periods, certainly from what I remember from my time at CPW.

 

[brummie]

T-mobile wont have it back i believe but distant selling act covers you unless you went into a store.

 

[sean]

If it was through a store was a signal strength check performed?

There is (was?) a clause whereby if the signal wasn't as advertised you had a small window in which to return the phone and cancel the contract. It's worked for me before but I got them to print out the predicted signal strength at the PoS.

 

[chiggz]

.. i think t-mobile are gonna make some changes to their tariffs by the end of the month - if your contract does not explain these changes or reflect the prices these changes will introduce, then you should be able to get out of your contract..

i cant find proper info on the changes, so you'll have to look around for the exact details..

edit: http://www.t-mobile.co.uk/services/uk/08/

blag that you intended to use the contract for these numbes specifically

 

[Chiz]

thank you very much for the link. I will get my mate to double check the terms & conditions on her contract.

Sometimes contracts say something along the lines of 'changes can be made without your knowledge' or something like that... so i'll get her to just wing it and say she's a lover of porn lines

Chiggz, thanks a lot man. In theory, the contract would be void once the changes have taken place so i'll take it from there.

Cheers!!

 

[Morba]

She didnt think to ring o2 first? :/

 

[Chiz]

She's a girl remember!!

Naw we went into the O2 shops but they offered slightly worse contracts (in store) so opted for T-mobile, then when she called to actually cancel, they offered her a better contract.

 

[chiggz]

thank you very much for the link. I will get my mate to double check the terms & conditions on her contract.

Sometimes contracts say something along the lines of 'changes can be made without your knowledge' or something like that... so i'll get her to just wing it and say she's a lover of porn lines

Chiggz, thanks a lot man. In theory, the contract would be void once the changes have taken place so i'll take it from there.

Cheers!!

all cool, hope it helps

 

[Chiz]

Managed to find a another T-Mobile shop. We went in and just said that she received poor reception and since her new job requires her to travel to locations out in the sticks, that she needs good reception all round.

The guy was nice about it and accepted the cancelled contract and returned phone It seems as though the original T-Mobile salesman was just a bit awkward and didn't want to give up his commision on the contract he sold!

 

[stoofa]

It's possible a change in contract may enable you to break out of a contract.
However just because there is a change it doesn't mean you will definitely be able to.
A little while ago O2 changed the cost to some premium rate numbers.
A load of people thought they could get out of contracts (not because they needed to of course, but anything for a free phone....).
Anyway, O2 contacted each customer who tried to break out.
If they hadn't called one of those premium rate numbers before then the price changing was not actually detrimental to them.

If you don't want to be paying for two contracts it is unfortunatly going to be best to cancel the O2 one.

 

[Chiz]

Stoofa,

Look above she returned the contract. Also, she does call premium numbers as she's a land lord.

So even though she signed a new contract a week ago, are you saying she could have kept the phone due to T-mobile changing the price of premium numbers?