TalkTalk Blocking Remote support/Access

[Erm yeah that’s hard to pick one]

Hi,

My son needs some help with his laptop, he's not local as lives with his Girlfriend if you can call her that. The internet is with TalkTalk but it is done via her mother who has no idea about the username or password as it was done with her ex.

I know if you go into the Talk Talk account you can disable the scam protection but this sadly is not an option.

What is the other option for him to allowed me remote access to fix his laptop? I'm out of ideas. Cheers

 

[Erm yeah that’s hard to pick one]

Tried Teamveiwer?

That is what they are blocking

Telling him to go somewhere with free wi-fi if it's a laptop is probably easiest - or 4g hotspot with a mobile?

I need him to be home as need to try and access his router to change wifi settings. I can't say reset it as not sure what connection info it needs

 

[Erm yeah that’s hard to pick one]

They have no idea what the wifi password is and wanted me to look at the router to see what it is

 

[Erm yeah that’s hard to pick one]

The WiFi password will be written on the router
Router login will be
198.162.1.1
User name is admin
Password is admin
Talktalk login details I already mentioned

Yeah if only. I’ve already tried that and the father has changed it. He’s doing time so they won’t know the password ever. The mum is connected but she’s got an iPhone so no way to recover the password.

The plan was to sort his laptop and try and access the router.

If the router needs log in details for the internet connection then resetting it is not an option as don’t know what they are.

 

[Erm yeah that’s hard to pick one]

I wasn’t looking for a fight or any bitching. I was looking for some help on how to deal with a such a crap ISP that my sons girlfriends parents are using.

We have no account info to have the security setting turned off. As advised the father is inside doing time.

As for the WiFi code and access I was not sure what info is needed for it to work should he reset it. So in order to play it safe I was going to remote in and try it. Ideally the father hadn’t changed the admin name or password.

 

[Erm yeah that’s hard to pick one]

Reset the router and the Wi-Fi details will change back to whatever is on the sticker on the back. Alternatively just order a new connection in your own name and after two weeks it will migrate as the current account holder isn't really in a position to decline the migration.

What about the broadband connection details? Yeah not so easy that. I’m only wanting to help some what