TalkTalk Fibre - frequent disconnects??

Noel Gallagher · 3 Jun 2017 at 11:49

Howdy

I just upgraded from standard ADSL to Faster Fibre on 1st of June, it's great.. awesome speeds I'm getting which is a big step up from the 6MB I was getting previously!

However, I've been getting random reboots/disconnects happening a lot especially when streaming Amazon/Netflix or just gaming on PS4.. I'm using my own router as the HG633 is awful, so I'm using the TP-Link AC1200 VR400

TalkTalk are never around to help at weekend, hoping they can look at my line. Just wondering if anyone has an idea what may be wrong?

Router stats:

Noel Gallagher · 3 Jun 2017 at 12:19

I will swap router around tonight back to the TalkTalk for a week or two.

Is it normal to get disconnects then?

Thanks

Noel Gallagher · 3 Jun 2017 at 12:53

Thanks, reassuring to know

Noel Gallagher · 3 Jun 2017 at 13:30

Would turning my modem off to switch back to HG633 (TT router) be a good idea then, as this could affect things?

I think my quoted guaranteed speed was 40-45mb, whilst I know this isn't much more than their standard fibre package, I just thought for a fiver more....

I will probably monitor this though.

Noel Gallagher · 3 Jun 2017 at 16:42

MissChief said:
Those error packets on the downstream, what sort of time period is that? And what was your VCOP speed at time of ordering?

Those error packets are over a 2 day peroid, well 1 full day and the first evening!

What do you mean by VCOP sorry? :$

Noel Gallagher · 3 Jun 2017 at 17:40

It was between 40-45, I can't remember exactly what it was.

Just for comparison, this is the stats at the moment (after it rebooted!)

Noel Gallagher · 4 Jun 2017 at 13:47

I will have to see what TT say tomorrow

I'm using the master socket, provided filter and I don't have a phone connected. Not tried the test socket yet but I do have one

Noel Gallagher · 5 Jun 2017 at 12:44

To be honest, not much downloading! Just gaming, and not much of it over weekend either

Noel Gallagher · 6 Jun 2017 at 13:35

MissChief said:
No way that error count would be normal for even hours and hours and GB's of downloads. By comparison I only have 3552 FEC errors over 1080 hours of up time. Something is definitely wrong. Contact Talk Talk.

I've spoke to them, they've pretty much just advised me to plug it into test socket for 48 hours. I'm probably gonna wait a few more days as I don't wanna turn off router :eek:

BigT said:
Pffft.... Two and a half billion upstream FEC errors a week and it's never bothered me!

You going for the world record there? lol