TalkTalk fibre large more like medium

lafemmefatale · 15 Aug 2015 at 18:46

Hey, I recently ordered TalkTalk fibre for my new place, and decided to pay the extra for their large service. My estimated download speed from TalkTalk is 68-76mb/s. The service went live this Thursday just gone and straight away the router showed downstream at 40mb/s and upstream at 10mb/s. Since then it hasn't moved at all, the connection has been solid but still nothing like the speed I'm expecting. I am less than 100m away from the cabinet (if I lean out of the bedroom window I can see it at the end of the road) and the exchange is around 800m away.

Should I expect the speeds to increase over time as the training period does it's thing? Here's what the router is saying:

The DSL uptime is only a few hours due to me accidentally switching the router off at the wall.

lafemmefatale · 16 Aug 2015 at 19:43

Here's what the availability checker says too:

Something definitely not right, it's almost as if I'm getting the 40/10 service and not 80/20.

lafemmefatale · 16 Aug 2015 at 19:57

Filter plugged into master socket. No engineer visit.

lafemmefatale · 16 Aug 2015 at 20:07

Thank you, I will try that now.

lafemmefatale · 16 Aug 2015 at 20:16

Still the same:

lafemmefatale · 16 Aug 2015 at 20:34

Can't connect to the test socket without a filter, it doesn't fit.

lafemmefatale · 16 Aug 2015 at 20:41

crinkleshoes said:
Hmmm... same with different filter too?

(just trying to rule out options before you call talktalk support to speed up the call... things they might get you to check).

Most likely external wiring or wrong profile...

Tried both filters, yes.

lafemmefatale · 16 Aug 2015 at 21:58

I'll give them a call in the morning. I was stopped in the street by someone selling TalkTalk products, and after a chat he gave me the number for the UK call centre, so I'll use that one.

Will update as things progress, thank you for you help.

lafemmefatale · 17 Aug 2015 at 16:16

Oops only just seen your reply AlecR.

No crackling on the line, it's clear. I called TalkTalk this morning, line test showed no issues so it's been escalated.

lafemmefatale · 17 Aug 2015 at 23:24

Yeah I tried the test socket, still exactly the same. I'm awaiting a call back from them tomorrow.