TalkTalk no service and 15mths left, don't know what to do?!

[boycee]

Hello,

So as we all know talk talk customer service is terrible, well for the last 30 days we have had no service. I've been through the usual pain of phoning support going through some flow where they ask the obvious only to end with "it has been escalated to their top level team and will be resolved in 48hrs" so this as I mentioned before was 30 days ago.

Every couple of days we have been going round in circles trying to get a working connection, but to no end. Given it has been a month we now want to cancel but the issue is we have 15mths left of our contract, so to cancel will cost us £122 which is a joke.

So now my options are
1) Pay £122 to go to another provider
2) Carry on phoning every couple of days essentially achieving nothing for hours on end (quite literally)
3) Fly to India and hurt someone?

I'm really out of options, I have written to them 2 weeks ago asking what's going on. Our reply... "We see you have an open ticket raised 19th September, please call 0870... for progress". Phoning that number = back to beginning.

A few members of staff claim we can cancel due to failure to provide service after 28 days but after again spending 1hr today on the phone I cannot find anyone who will honour this since now it has been over 28 days!

Complaint raised with ombudsman today but will take 10 days before they decide if we have a complain.

Consumer direct advised us to write to them as above, but as mentioned this didn't get us anywhere.

I have no idea where to turn next? Suggestions?

 

[boycee]

Have you tried http://www.talktalkmembers.com/forums/ ? UK based team that are pretty good with this sort of thing.

I have just found this an am going to register once I find my account number (which I need), but worth a shot.

If they are unable to provide you with the service your paying for they are not upholding their end of the contract and as such can not charge you early cancellation fees - do not let them.

I take it by ombudsman you've taken it up with http://www.ofcom.org.uk/ ?

Ofcom is correct, but "do not let them" how do you suggest I impose such a condition? I said this but they just pass me around..

I've been told the Cancellation team can cancel the contract but cannot void the charge, that has to be done by the billing and payment team. I was put through to them, apparently they can't void the amount either, instead told I need to speak to cancellations. Etc... Round and round I go...

I will try the forums, at least that will save me literally hours on the phones.

Just painful, I have a landline with them too and fear if I cancel it all I'll lose my number and never see my mac code