Task / Job / Project management

[Izi]

What software do you use to look after tasks/jobs?

We have bug tracking software but actually I find it over kill in some sitations. I want to track a very simple one off small job (ongoing maintenance type work) and set reminders for those job.

Anyone have any suggestions?

 

[Izi]

If it's just me I have a huge whiteboard in my office that I stick everything up on It's great as it is fast and means I am not losing paper/ keeping files/ docs open all the time. If collaborating, I just use a Google Spreadsheet that my other team members can see.

I manage a few other people, so I need someway of creating a work diary for multiple different projects, tasks and people.

At the moment I use Google Calendar, Google docs and a bug tracker system. I would really like to stream line the process. Not sure if something like this would work: http://hitask.com/

 

[Izi]

We use Jira where I work:
http://www.atlassian.com/software/jira/
Maybe overkill for your needs however?

I looked at this and it looked far more project orientated than I need. I am not sure what I am looking for actually exists.

I kind of am looking for:

1) Support ticket
2) Task/Issue assignment
3) Time tracking & reporting
4) Project management

 

[Izi]

We use Redmine which looks like it does all of what you want and is free.

http://www.redmine.org/projects/redmine/wiki/Features

This looks great, thanks! Does it do ticketing?

 

[Izi]

Yep. You can set-up start/due dates when you create the tickets (for automatic Gantt chart creation) and when people sign them of they can type in the amount of time it took them (at least I'm fairly sure you can).

Here's Redmine on Redmine's own site showing a list of tickets:
http://www.redmine.org/projects/redmine/issues

infact, the whole site is actually Redmine run from what I can tell - the Wiki, repository, forums etc are all built in to it.

I've zero experience with Ruby, do you host your own installation or do you use a third party ?