Really interesting to hear both sides of the stories, thanks all.
The show home we're looking at is fairly flawless, at least superficially. Good to hear some happy-ever-afters, we really like the house. It's 1500 square foot so not a tiny box house.
Interesting re. basic shell that finish it yourself. If I had time I'd love to organise it, but I think we'd have to pay a premium & take the risk to get it done as normal.