Telephone support & maintenance package

Dblaze · 2 Sep 2010 at 19:02

My company bought CNC software 2 years ago the first two years telephone support & maintenance cover was thrown in with the purchase price which from memory was about 5.5k - 6K ex vat. My question is what the going rate for telephone support & maintenance package?
We have been quoted £550.00 for 12 months telephone support & £965.00 for 12 months maintenance package both prices ex vat.

K.C. Leblanc · 2 Sep 2010 at 19:10

It's depends entirely on what software it is, but that doesn't sound all that expensive.

whitecrook · 2 Sep 2010 at 19:12

you need to get multiple quotes.

izzop · 2 Sep 2010 at 19:18

K.C. Leblanc said:
It's depends entirely on what software it is, but that doesn't sound all that expensive.

I agree, it depends on what the software is, does and how reliant the business is on it.

Support for software can start from as little as 10% - 25%+

Dblaze · 2 Sep 2010 at 19:21

whitecrook said:
you need to get multiple quotes.

I can't get other quotes unfortunately because its specialist software made by the people offering the support contracts.