Telewest coverage question

Exentia · 25 Sep 2006 at 08:58

Can someone explain how i live on a normal streeet with houses down each side, now every house on my street can get telewest BB but I cant...WTF!!! my number is the only one on the street that cant get it! :mad:

some stupid twit on the phone just says "thats what my records show" hows that a reason, man am so hacked off now! :mad:

I live in a row of new houses that are only a year old all the other new houses can get it but not me, there is nothing special about my house.

Exentia · 25 Sep 2006 at 13:27

HA! after calling their support team again, I got someone a bit more cometant who listened to me and ive now left a message and a coonsultant should be getting back to me within 10 days, the girl on the other end seems to think its wierd too!

so I should be 10 Megged up soon!!!

Avalon · 25 Sep 2006 at 13:44

Sorry to break it to you but you are getting your hopes up possibly for nothing.

Honest answer: It's not weird, odd or in any way abnormal, your house is a new build on an exisitng street, depending on the local council and it's policy's it may never get cable. It'll require construction and that will cost money, unless it's a short/easy add on then a Spotter (rep with basic planning/construction approval) is unlikley to do anything with it....Was that the recorded message that you got before you left your message ? Just if you ring it again and listen it will tell you that if you don't hear anything within 10 days you can't have it...

Exentia · 25 Sep 2006 at 13:51

Avalon said:
Sorry to break it to you but you are getting your hopes up possibly for nothing.

Honest answer: It's not weird, odd or in any way abnormal, your house is a new build on an exisitng street, depending on the local council and it's policy's it may never get cable. It'll require construction and that will cost money, unless it's a short/easy add on then a Spotter (rep with basic planning/construction approval) is unlikley to do anything with it....Was that the recorded message that you got before you left your message ? Just if you ring it again and listen it will tell you that if you don't hear anything within 10 days you can't have it...

yeah I know. but i just cant understand how my house is affected and not any of the other new builds, as far as i can tell it would be harder to get cable to the house next door to me!! also they (Telewest) keep putting flyers though my door....its torture!

Avalon · 25 Sep 2006 at 14:31

They just mail the street sadly. If you don't mind me asking I take it you are a new customer and not an existing one ? Either way I can tell you how to get a definative answer one way or another in if you want ?

Exentia · 26 Sep 2006 at 08:53

Avalon said:
They just mail the street sadly. If you don't mind me asking I take it you are a new customer and not an existing one ? Either way I can tell you how to get a definative answer one way or another in if you want ?

I am a new customer (or will be..hopefully) but the thing is next door to me have it so surely I must be able to, how do you find out for definite?

233 · 26 Sep 2006 at 08:55

might find your property may be offsale (previous tenants might have bumped a good few quid )

pm me your post code and house no and i'll have a look for you(ntl-telewest employee)

Exentia · 26 Sep 2006 at 09:02

sormicoft said:
might find your property may be offsale (previous tenants might have bumped a good few quid )

pm me your post code and house no and i'll have a look for you(ntl-telewest employee)

house is only a year old and bought from new so im pretty sure its to do with whatever was at my number before, they knocked down some 3 story flat buildings to build these houses, so im guessing my number was too high up to get telewest but they just havent updated their records.

Avalon · 26 Sep 2006 at 10:02

If it's TW the old flat's will be marked as Duplicate/Demolished and your property not listed. Also sormicoft i'm guessing you're NTL as Offsale isn't a TW description, FYI the process that's been followed is the one for Planning/Construction/Property not on Database, it's nothing to do with the former occupant(s).