Temperamental Sky broadband & can't send mail from Outlook Express?

[Maccy]

Recently switched to Sky and I have to say I'm not impressed. Sometimes the computers can wirelessly connect, other times they can't even pick up the network. I've had to reset the modem on a few occasions now and sometimes it will work. Whether this relates to the Outlook Express problem, I don't know.

The problem I'm getting with Outlook Express, is that we have 2 mail accounts using our old '@ntlworld.com' domains. They can receive mail absolutely fine but now they cannot send out emails.
No settings have been changed so I can't see what the problem is?

The error message I'm getting is -

An unknown error has occurred. Account: 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421 aamtaout01-winn.ispmail.ntl.com connection refused from [90.216.249.186]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

Any help would be appreciated!

 

[wonko]

You will have to change your outlook setting to use the sky mail servers to send mail - there should be something in the welcome pack or website telling you what the server names and other settings are. This is almost certainly a separate problem to the reliability of the wireless connection.

 

[Dave85]

Sky email servers will not work with your ntl account, they will only send and receive mail to sky.com accounts.
Your ntl account is refusing your connection to the server. you contacted them to make sure your email is on the right settings I thought it was pop3.ntlworld.com not just pop.ntlworld.com
As for your wireless issue, log into the router and find a wireless channel that works best, usually 1 6 11 are the best to try, if your routers the sagem it might still be set to auto wireless channel selection. Try each channel and monitor it to see if its any better.

 

[Maccy]

Thanks for the tips guys, I had to change the authentication settings in Outlook to 'new-username'@sky.com and new password, and select secure connection for the outgoing port

As for the wireless issue - I'll continue to monitor it. It seems to be interfering with the phones too - there's a faint hiss on all house phones, including the one that isn't cordless

At first it was awful but then I put the micro-filters on all lines and it made it better but still not perfect. Any ideas?

 

[Maccy]

Just an update on this -

Have made multiple phone calls to sky and they've come to the conclusion it's the router, so a replacement is on it's way. Hopefully this will clear some things up!

 

[Dave85]

Ah the old "if in doubt give a router a shout" replace it routine. On a seperate note do you still have the crackling on the line? If so do you still get it with everything unplugged from all sockets and 1 phone into the master by itself?

 

[anksta]

arite mate, dont know if you've fixed this yet but I found it on a google search tryin to do the exact same thing myself. Just got it working now, which is mint.

I used a combination of these 2 guides:

http://www.eggheadcafe.com/conversation.aspx?messageid=33498076&threadid=33498076

http://www.skyuser.co.uk/tutorials/1248.html

you need to have your account settings for ntl in incoming and sky in outgoing, your outgoing server set to SSL encryption and your port number to 465. I got it goin after a while, works fine now.

 

[Trinitrotoluene]

Thanks for the tips guys, I had to change the authentication settings in Outlook to 'new-username'@sky.com and new password, and select secure connection for the outgoing port

As for the wireless issue - I'll continue to monitor it. It seems to be interfering with the phones too - there's a faint hiss on all house phones, including the one that isn't cordless

At first it was awful but then I put the micro-filters on all lines and it made it better but still not perfect. Any ideas?

I don't see how the wireless should interfere with the phones as it is effectively a completely seperate entity. If you are getting a hiss on all the lines disconnect everything, goto your main BT socket plug a phone in and see if there is a hiss still. If there is, unscrew the two screws holding the faceplate on (where the phone lead goes in) and plug the phone into the socket behind the main faceplate. Anything from there is BT's problem. See if there is still a hiss (do not do this on a wireless phone). If there is dial 17070 and choose the quiet line test. If there is still a hiss there is likely a physical fault with your line. You can phone BT and put in a fault. What speed does your broadband connect at?