Tesco Direct do they help?

WatchTower · 18 Jan 2011 at 16:03

I was thinking or ordering a York exercise bike. I live in an apartment and live three flights of stairs up. When Tesco deliver will they just drop it off and expect me to get it up to my home or will they help?

Gilly · 18 Jan 2011 at 16:05

Phone them and ask.

Steve2000 · 18 Jan 2011 at 16:06

Well if they're the same as Comet home delivery then you've got no chance.

Castiel · 18 Jan 2011 at 16:09

It will be delivered to the door.

BloodyL · 18 Jan 2011 at 16:17

You should advise them of the situation when ordering, the correct way of doing things would then be that they would allocate the job to a 2-man delivery team.
Otherwise you'll end up with a lone driver with a short temper, and a long van full of goodies that he's 2 hours behind delivering because every third drop has been a right PITA.

stoofa · 18 Jan 2011 at 16:19

I know that when we lived in a second floor flat we had to make sure that furniture delivery people were aware of this.
So when we bought washer/dryer, fridge/freezer from Comet they did indeed cart them up the stairs for us.
But we had to make them aware of it all at the time of purchase - no point surprising the delivery men as they will just laugh.

Pestilence · 18 Jan 2011 at 16:20

They'll arrive, take one look at the situation as you beckon them up the stairs... then knock the living **** out of you.

AJK · 18 Jan 2011 at 16:23

Every time I've ordered something particularly big and heavy (furniture etc.) I've told the company at time of ordering, and every time the delivery chaps have turned up with the attitude "sorry mate, can't help you there, we just deliver to the door."

In fairness, the delivery guys have then done it every time, it's just crap communication between the supplier and the delivery chaps :-/