Are they the biggest bunch of useless ****s in existence? Can they not do simple tasks that they do god knows how many times every day!?
My Dad went to Tesco on the 12th to get a new phone, HTC Wildfire S, with his PAC code from O2. Guy there said it would be done Monday... come Tuesday it's not been done, Dad rings up Tesco and asks them what's going on, they say it'll be done on the Friday and yep, once again it wasn't done. So on the weekend my Dad rang up Tesco told them to stick their contract, stop the number port and he'll return the phone on Sunday, woman on the phone is saying you don't have to do that I promise it'll be done on Monday etc but my Dad says no and they cancel the contract. So my Dads taken the phone back on Sunday and then you'll never guess what on Monday around mid-day his phone stops working. No signal at all, because they've gone and ported the number!
Dad rings up Tesco and ask them what they are playing at because now he has no mobile, which he needs for work and for football, they apologise a lot and tell him to go back to the store because they should still have the phone and SIM that he returned and see what they can do. So my Dad went back to Tesco on Monday talk to them, they've offered him some money off a new contract on a Blackberry which he says is ok, the only problem is that he can't use the SIM card that has had his number ported to, so they would have to port his number to the SIM card that is with the Blackberry. They say it'll definitely be done on Tuesday... and guess what, come 6PM on Tuesday it still isn't done.
By this point my Dad is fuming so he rings the store and asks them to speak to the manager who sorted it out for him on Monday, but he's already gone home, speaking to the deputy manager and she says she has heard about it and will contact the mobile department asap, she has then gone and rang the 'Non food and grocery manager' of the store that delt with my Dad on Monday, on his home number he then rings our house from his home! To apologise himself to my Dad and tell him he'll try and sort it asap. Yesterday morning he rings up and tells my Dad it will be done on today and that he should keep his Blackberry off all day to make sure that it's done.
And guess what, my Dad has just turned his phone on at 8:30PM and it's still not ****ing done! He's just rang their 0845 to which he was on for just on 15 minutes once again, to a supervisor of their night team who said they'll speak to their manager right now and get it sorted over night asap, and that he should turn his phone off again and wait until the morning before turning it back on.
He isn't happy to say the least. Any bets on if it'll be done tonight...?
My Dad went to Tesco on the 12th to get a new phone, HTC Wildfire S, with his PAC code from O2. Guy there said it would be done Monday... come Tuesday it's not been done, Dad rings up Tesco and asks them what's going on, they say it'll be done on the Friday and yep, once again it wasn't done. So on the weekend my Dad rang up Tesco told them to stick their contract, stop the number port and he'll return the phone on Sunday, woman on the phone is saying you don't have to do that I promise it'll be done on Monday etc but my Dad says no and they cancel the contract. So my Dads taken the phone back on Sunday and then you'll never guess what on Monday around mid-day his phone stops working. No signal at all, because they've gone and ported the number!
Dad rings up Tesco and ask them what they are playing at because now he has no mobile, which he needs for work and for football, they apologise a lot and tell him to go back to the store because they should still have the phone and SIM that he returned and see what they can do. So my Dad went back to Tesco on Monday talk to them, they've offered him some money off a new contract on a Blackberry which he says is ok, the only problem is that he can't use the SIM card that has had his number ported to, so they would have to port his number to the SIM card that is with the Blackberry. They say it'll definitely be done on Tuesday... and guess what, come 6PM on Tuesday it still isn't done.
By this point my Dad is fuming so he rings the store and asks them to speak to the manager who sorted it out for him on Monday, but he's already gone home, speaking to the deputy manager and she says she has heard about it and will contact the mobile department asap, she has then gone and rang the 'Non food and grocery manager' of the store that delt with my Dad on Monday, on his home number he then rings our house from his home! To apologise himself to my Dad and tell him he'll try and sort it asap. Yesterday morning he rings up and tells my Dad it will be done on today and that he should keep his Blackberry off all day to make sure that it's done.
And guess what, my Dad has just turned his phone on at 8:30PM and it's still not ****ing done! He's just rang their 0845 to which he was on for just on 15 minutes once again, to a supervisor of their night team who said they'll speak to their manager right now and get it sorted over night asap, and that he should turn his phone off again and wait until the morning before turning it back on.
He isn't happy to say the least. Any bets on if it'll be done tonight...?
