Thanks Arozzi!!

pgi947 · 21 Aug 2017 at 07:39

I Sat in my Arozzi Monza last weekend (it's around 18 months old I think?) To hear a loud cracking noise and one side of the chair basically gave way. After a good look I realised one of the screw anchors in the seat - bit the arms screw in to and support, had broken, the wood holding the anchor had broken.

So, I emailed Arozzi asking if I could buy a new base part, as no part was listed on their site.

The response I got I didn't expect, basically asked what colour the chair was and for my shipping address so they could send a whole new chair to me!!

Absolutely blown away, thank you Arozzi

Simon Belmont · 21 Aug 2017 at 08:27

pgi947 said:
I Sat in my Arozzi Monza last weekend (it's around 18 months old I think?) To hear a loud cracking noise and one side of the chair basically gave way. After a good look I realised one of the screw anchors in the seat - bit the arms screw in to and support, had broken, the wood holding the anchor had broken.

So, I emailed Arozzi asking if I could buy a new base part, as no part was listed on their site.

The response I got I didn't expect, basically asked what colour the chair was and for my shipping address so they could send a whole new chair to me!!

Absolutely blown away, thank you Arozzi

Wow! Now that's customer service. Congrats mate

pgi947 · 30 Aug 2017 at 16:17

Replacement just arrived, big thanks to Arozzi

whyscotty · 1 Sep 2017 at 11:06

Nice result, pity others aren't as good at customer care.

Iron-man · 1 Sep 2017 at 17:58

Glad you got it sorted as top customer service is what keeps people going back

FloppyPoppy · 3 Sep 2017 at 09:56

Can pretty much guarantee you will buy with them again going forward. This is how you treat customers. Well done Arozzi. I guess you can say the Arozzibove the competition.

yeah im leaving now.

pgi947 · 3 Sep 2017 at 17:09

Definitely.

I have to say though, the new chair is much much higher quality then the old one, stitching is nicer, embroided Arozzi logo on both sides of the head rest, matt rather then gloss plastics, no awkward angles on the arms, arm padding is stiffer. Most importantly the spring tension is very high so it doesn't rock back easily.

FloppyPoppy · 3 Sep 2017 at 17:13

pgi947 said:
Definitely.

I have to say though, the new chair is much much higher quality then the old one, stitching is nicer, embroided Arozzi logo on both sides of the head rest, matt rather then gloss plastics, no awkward angles on the arms, arm padding is stiffer. Most importantly the spring tension is very high so it doesn't rock back easily.

sounds great my man! glad you have had such a good experience with them, will certainly consider them going forward.