The dead pixel problem

[TGV]

I just unboxed a new monitor from OcUK. Hooked it up and immediately there is a dead (white) pixel.

It seems there is a standard that allows a certain number of dead pixels and fob this off to the consumer as being OK.

However, it seems that there is also the Distance Selling Act that allows me to return something within 7 days of purchase (which this is).

So: what can I do? If it were a black pixel, it is just about bearable but stuck on bright white makes games and movies irritating.

Help appreciated.

 

[TGV]

It is an Asus VE228. Initially I thought returning it was a no brainer but then I read the small print on ths OcUK website and it mentioned no returned monitors for fewer than 3 dead pixels or words to that effect.

It does bother me because it is bright white. At a push you can forgive a black pixel but white is hard to ignore when most movie and games I seem to watch/play are darker in colour.

 

[TGV]

Thanks for all your help. I have tried to fix the pixel using graphical and physical methods online but there is no shifting it. I will send it back and request a replacement. Perhaps the good chaps at OcUK will plug it in and verify the replacement is free of defects if I ask. They have been very helpful and accommodating at every other opportunity.