Hello,
Just wanted to share my ps4 experience.
1) Purchased ps4 on February 2nd
2) Soon found machine to be excessively hot and noisy despite being placed in well ventilated area so on March 3rd talked to Sony who agreed to replace the unit. They also said they would send out postage labels that I would receive in 2 days, they arrived 7 days later.
3) I posted my pristine condition console back on the 10th.
4) A package arrived back from Sony on the 18th. I opened the box to remove the console and instantly noticed a scratch on the glossy top part along with other scuff marks. Then I checked the serial number and realised they had returned the same console. I plugged the console in and to my horror it now has the blue flashing light of death, it won't even boot into safe mode.
5) iI immediately call Sony and the assistant I spoke too doesn't understand what's happened so starts a new RMA process. He tells me I will receive postage labels within 50 mins.
6) The next day I call again because the email didn't arrive to be told that the previous adviser had not done it properly so we had to set up the RMA again. Thankfully the labels arrived within 10 minutes and now my PS4 is once again back in transit.
I'm shocked at all this, how can They send the same console back in worse condition than they received it?
And to top it all of My ps3 just died today half way through the last of us.
Pds
Just wanted to share my ps4 experience.
1) Purchased ps4 on February 2nd
2) Soon found machine to be excessively hot and noisy despite being placed in well ventilated area so on March 3rd talked to Sony who agreed to replace the unit. They also said they would send out postage labels that I would receive in 2 days, they arrived 7 days later.
3) I posted my pristine condition console back on the 10th.
4) A package arrived back from Sony on the 18th. I opened the box to remove the console and instantly noticed a scratch on the glossy top part along with other scuff marks. Then I checked the serial number and realised they had returned the same console. I plugged the console in and to my horror it now has the blue flashing light of death, it won't even boot into safe mode.
5) iI immediately call Sony and the assistant I spoke too doesn't understand what's happened so starts a new RMA process. He tells me I will receive postage labels within 50 mins.
6) The next day I call again because the email didn't arrive to be told that the previous adviser had not done it properly so we had to set up the RMA again. Thankfully the labels arrived within 10 minutes and now my PS4 is once again back in transit.
I'm shocked at all this, how can They send the same console back in worse condition than they received it?
And to top it all of My ps3 just died today half way through the last of us.
Pds
