Hello lmfy2k
Congratulations on your recent switch, your new Samsung Galaxy smartphone is on its way!
Your programme reference is:
xxxxx
NEXT STEPS...
Shortly you will receive a Samsung Switching Programme return pack in the post for your old device, until then please ensure you transfer all your data to your new Samsung Galaxy Smartphone and factory reset your old device.
If you are switching from an iPhone, you must first remove your iPhone from your iCloud account.
Instructions can be found here.
RETURN PACK...
Your return pack will be to you within 1-2 days – this will include freepost packaging for your old device and instructions on how to post it back to us.
Follow the simple postage instructions and send us your device within 7 days.
Upon receipt our experts will check your device and an email will be sent to you confirming that your switch is complete.
Kind Regards
Samsung Switching Team